Title: Business Development Manager
Location: Melbourne, AU, Sydney, AU
Job Type: Hybrid

Applications to be sent to: tmcfarlane@everlightradiology.com

Our Company

Everlight Radiology is a leading high-growth international teleradiology organisation. The business is dual headquartered in Sydney and London and provides a unique service that operates 24/7 365 days of the year on a ‘Follow the Sun’ model. Everlight supports radiology departments globally across Australia, New Zealand the UK and Ireland and over the last 12 months has enabled critical patient care to more than 1.2m people.

Everlight Radiology in the Australia and New Zealand provides rapid, quality, general and sub-specialty reporting services to support LHD radiology departments, whilst providing a service that is accessible 24/7. The company has a well-defined strategy to provide a vital and unique source of emergency, routine and subspecialty radiology reporting capacity to existing and new markets; working to ensure Everlight radiologists, who are spread and interconnected globally, operate in the most productive and safe environments so patient care is of the highest standards, around the clock.

 The Opportunity

This is an exciting and challenging role for an energetic and outcome-focused individual. The primary responsibility in this role is to grow Everlight’s market share in the BDM’s territory and nurture existing client accounts within the territory through working collaboratively with others across the business.

This is a full-time business development/key account management hybrid role that can be performed from either Melbourne or Sydney. The role requires a tenacious and imaginative approach and a winning attitude. You must also be comfortable working autonomously within a small team whilst being supported by an encouraging Team Leader.

Reporting to the Sales Team Leader your primary responsibilities will include: 

• Nurture leads and grow new business revenues in the targeted public hospital space, through solution-sales strategically focused approach
• Bid Management for new RFT opportunities in the BDM territory’s market
• Negotiate and finalise new client contracts
• Nurture, maintain and manage existing customer relationships/accounts in line with K.A.M principles through strategic planning, to growing business from existing territory’s client base
• Be the central point of contact for all client issues, ensuring these are escalated and communicated internally to the right departments and follow up with issue resolution both internally and to the clients
• Maintain and manage existing client contracts
• Bid Management for existing client RFT opportunities in the BDM territory’s market
• Support Sales Team and the Sales Team Leader in the achievement of budgeted outcomes, and delivery of our Strategic Plan
• Engage with staff in local office and contribute towards an inclusive positive working environment for the local office-based team
• Encourage and foster collaborative ways of working both within the Sales team and across teams, to deliver our strategic outcomes
• Record activities and field intelligence within CRM (Salesforce) and keep Salesforce up to date

The Successful Applicant will have

• Proven sales success in the Healthcare system, experience in the radiology industry highly desirable.
• A history of building excellent customer relationships via superior service and customer support
• A solid understanding of tendering for business in Hospitals
• The ability to absorb and impart technical knowledge
• Exceptional interpersonal communication skills
• The ability to work as a part of a collaborative team and business
• The ability to be able to work autonomously
• Great attention to detail, able to maintain data entry accurately and efficiently in CRM
• Values aligned - willingness to work collaboratively with others; patient-focused; team player

What we offer

• Bonus scheme
• Commission structure
• Phone, laptop, and travel expenses provided
• A hybrid working environment, field, home, and office based, ability to organise your own diary
• An industry leading CONNECT programme for learning, development and employee led career planning and progression
• Central Sydney/Melbourne head office, prime location with fantastic coffee and food.

If you would like a confidential discussion about this opportunity, please email Tracey McFarlane at tmcfarlane@everlightradiology.com

Title: International Talent Acquisition Specialist

Location: United Kingdom

Workplace type: Remote

Applications to be sent to: jwang@everlightradiology.com

The company:
Everlight Radiology is a global radiology partner providing healthcare professionals with highly responsive, accurate and resource-efficient services to support healthcare professionals and enhance patient care. It's never 'after-hours' at Everlight Radiology. We operate 24/7, 365 days of the year, delivering more than 100,000 reports globally each month

The Position:
The International Talent Acquisition Specialist is a crucial member of the Capacity team. The Capacity function is in the service of the Medical Leadership Council (MLC) and Global Radiologists putting the care of radiologists first.
They will play an integral role through the recruitment of new radiologists internationally (ANZ, UK & Ireland) and then overseeing the pastoral care of the radiologist within their first twelve months.
The role will play an active role in professionalising the radiologist experience including supporting the design and execution of projects that enhance the Radiologist Value Proposition (RVP).

Principal Accountabilities:
Recruitment
• Build and maintain recruitment funnel pipeline in line with Everlight’s funnel methodology
• Proactive promote opportunities to prospects
• Answer questions from prospects
• Update and manage the candidate’s data on our internal CRM system
• Contracting compliance
• Sourcing
• Utilise marketing funnel to identify potential candidates and build up our database
• Connect with radiologists currently outside of our network
• Organise and/or attend radiologist events
• Sharing of best practice with colleagues

Planning
• Work with the General Manager Capacity, UKI CEO, ANZ COO and Global Capacity team to implement strategy.
• Workforce planning to ensure right candidates are being targeted
• Build up insights around candidates
• Develop hiring strategies and target markets for offshore capacity
• Employer brand
• Work with Marketing and Directors to develop employer brand
• Assist on EVP development and people experience in collaboration with People & Culture
• Live our brand by providing ongoing care and connection to doctors

Requirements and key competencies for International Talent Acquisition Specialist

• Medical industry recruitment experience
• Ability to build wide effective networks of contacts inside and outside the organisation
• Persuasion and negotiation skills
• Excellent communication and relationship management skills
• Be proactive but remain agile
• Able to thrive in a high-pressure environment

What we offer

• A hybrid working environment and ability to organise your own diary
• An industry leading CONNECT programme for learning, development and employee led career planning and progression
• Opportunity to work overseas as part of our exchange programme (subject to application and approval)
• Cycle to work scheme
• Healthcare cash plan
• Central London head office, prime location with fantastic coffee and a stone’s throw from some of London’s best lunch spots
• Regular team building and social events

Are you an enthusiastic and ambitious individual with a track record of account management in the NHS? We are looking for a proactive key account manager to join our team.

Our company

Everlight Radiology is a leading high-growth international teleradiology organisation. The business is dual headquartered in Sydney and London and provides a unique service that operates 24/7 365 days of the year on a ‘Follow the Sun’ model. Everlight supports radiology departments globally across Australia, New Zealand the UK and Ireland and over the last 12 months has enabled critical patient care to more than 1.2m people.
Everlight Radiology in the UK and Ireland provides rapid, quality, general and sub-specialty reporting services to support NHS radiology departments, whilst providing a service that is accessible 24/7. The company has a well-defined strategy to provide a vital and unique source of emergency, routine and subspecialty radiology reporting capacity to existing and new markets; working to ensure Everlight radiologists, who are spread and interconnected globally, operate in the most productive and safe environments so patient care is of the highest standards, around the clock.

Job description
This a rare opportunity to join Everlight’s expanding account management team. We are seeking a self-starting and ambitious key account manager to join our growing team at an exciting high growth time. You will be working as part of a team and reporting to the lead key account manager, responsible for managing a portfolio of clients. As a key account manager, you will be the primary point of contact for the customer including; contract management and renewals, demand management, customer enquiries, IT project assistance, clinical engagement and more. You will drive customer success and satisfaction and will be supported by the rest of our fantastic sales team.

Responsibilities

You will work both autonomously and as part of a close-knit team, who are there to train and support you as you nurture and grow your accounts. The account management team forms the bridge between our clients and the business and is the main point of contact for our clients and support teams across the business.

You will be responsible for:

• Day-to-day account management, including; contract renewal process, KAM planning, stakeholder engagement, meeting with, retaining and growing existing accounts and responding to client queries across your territory
• Adhering to the account management process including updating the CRM system, submitting monthly sales reports to the business development director and following up on new leads within your accounts
• Expanding your accounts via upselling and cross-selling
• Meeting, presenting and pitching to senior hospital management
• Internal stakeholder relationship management and acting as the voice of the client to the business
• Preparing client presentations and reports
• Attending exhibitions and conferences
• Conducting market research
• Assisting with the preparation of tender responses

Requirements

• You will be; pro-active, a problem solver, analytical, confident, enthusiastic and ambitious
• Experienced in NHS contracting and contract renewals including pricing, negotiation and closing and understanding of NHS purchasing and procurement
• Proven track record in growing and retaining accounts
• Confident and calm when under pressure
• A skilled communicator with proven track record in customer relations and engagement. As comfortable engaging customers via remote platforms as you are face to face
• Excellent written skills with high attention to detail including use of MS office suite and ideally SalesForce CRM
• A development mindset with a willingness to learn and raise the bar on performance
• Accountable with the drive to achieve and exceed client satisfaction
• Highly organised, professional and well presented
• Ability to multi-task, prioritise, and manage time effectively
• Demonstrate a track record in working independently and as part of a team

Location

• Field/home based with travel to London head office as required.

Salary

• Competitive, dependent on experience
• Bonus scheme, subject to achievement of KPIs
• Commission structure
• Phone, laptop, car allowance and travel expenses provided

What we offer

• A hybrid working environment, field, home and office based, with the flexibility to organise your own diary
• An industry leading CONNECT programme for learning, development and employee led career planning and progression
• Potential to work overseas as part of our exchange programme
• Cycle to work scheme
• Healthcare cash plan
• Central London head office, prime location with fantastic coffee and a stone’s throw from some of London’s best lunch spots
• Regular team building and social events

Interviews commence immediately.
Must have the right to live and work in the UK.

Please submit applications to Holly Hufflett

Title: IT Support Analyst
Location: London / Sydney
Type: Full Time Permanent Role

Applications to be sent to: hashraf@everlightradiology.com

Company Background 

Everlight Radiology is a leading global teleradiology provider - an expert in after-hours and urgent reporting, specialising in emergency radiology. Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK. 

• Service Excellence – using state of the art technology to make a difference in the provision of medical services.
• Quality – an uncompromising client and patient focus.
• Stringent Turn-around-Times for radiology reports – acting with urgency.
• Partnering with Hospitals – solving uniquely for the above any time of day but especially “out-of-hours”.
• Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback
  We care about what we do, we value our employees, and we aim to excel in all aspects of our business.

Key Areas of Responsibility

•  Provide support to members of staff internally and to external clients, ensure that incidents and service requests are dealt with in a timely and professional manner.
•  Answer user inquiries regarding computer software and/or hardware operations to resolve client issues.
• Troubleshoot Tier 1-3 issues, including Active Directory, Exchange & Application issues (on the job training to be provided).
• Log all phone calls made to the Service Desk, ensuring that all issues are captured in the Service Desk software.
• Resolve Client issues including escalation of major hardware and/or software issues or defective products.
• Adhere to departmental procedures to ensure clients are kept well informed of ticket status and product availability to manage client expectation and ensure overall client satisfaction.
• Perform other duties as assigned.
• Ability to work on projects as required.
• You will need to participate in a seven-day rota, this will include mandatory weekend work.
• Your shift will start not early then 08:30AM and will finish no later than 10:30PM – This is for London based position in local time.
• Your shift will start not early then 07:00AM and will finish no later than 08:00PM. This is for Sydney based position in local time.

Ideal Candidate Profile

This position will suit a person with excellent customer service skills. Prior experience in a 24*7 business and a patient critical environment is preferable. The candidate will exhibit a strong capability and willingness to pick up and understand new concepts, especially regarding tele radiology workflows and core IT troubleshooting skills.

We are looking for a skilled, passionate, and collaborative individual to join our growing Global Technology Team. The ideal candidate will have a keen interest in healthcare technology and would be looking to use their experience and knowledge to ultimately improve patient outcomes. Humour, commitment, and a desire to deliver outstanding customer satisfaction is key.

Desirable Skills:

• Application and Server; support and troubleshooting
• Familiar with SQL queries
• AWS Cloud troubleshoot and support
• Office 365 support
• Experience with PACS/RIS software and DICOM/HL7 standards.
• Experience of working with HL7 integration engine (Mirth)
• Good understanding of the ITIL Framework
• Ability to write clear documentation
• Ability to analyse the log files
• Familiarity with Atlassian tools (Jira, Confluence)
• Workstation build experience

Beneficial skills:

• AWS Connect
• Linux, Active Directory, Windows Server 2012 & above, Exchange Server
•  SQL Server 2012 & above
• Previous on-call/shift experience
• Scripting, firewalls, routers, DNS, file servers, domain servers, print servers, IIS, Office 365

Cultural Fit

We are passionate about our organisation and our community. Everyone that works for Everlight is passionate about creating a best-in-class environment, helping our radiologists to save lives. We recognise the criticality of what we do.

We collaborate, we communicate, we share knowledge, we build each other up and we support each other. We share in both success and failure. People that work here are expected to bring their A-Game, but we recognise that the power of an effective team will always deliver more than the capability of any one individual.

Employee engagement is the cornerstone of our organisational culture. This is a high-performance environment, but it is also a fun place to work. We work hard to ensure this is an enjoyable, considerate, and caring workplace. We recruit on ability, communication and fit.

Location: UK, ROI 

Type: Full Time Permanent Role

Workplace type: Hybrid

Reports to: IT Director - UK

Reports: NA

Applications to be sent to: peopleteam@everlightradiology.comby the 30th October. Please note there is a requirement to attend London Office.

Purpose of Job:              

Ownership of Client-facing Service Delivery Projects including tasks involved in introducing IT enabled services into NHS clients across the UK and Ireland, from receipt of order through to acceptance and handover.

Ownership of internal-facing Technology Projects working within a Global PMO team.

Work with the PMO to continually improve Project Management methodologies and corporate PMO processes, to improve the quality, cost and timeliness of IT-enabled projects.

Company Background

Everlight Radiology is a leading Global Teleradiology provider - an expert in after-hours and urgent reporting, specialising in emergency radiology.

Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK.

• Service Excellence – using state of the art technology to make a difference in the provision of medical services
• Quality – an uncompromising client and patient focus
• Stringent Turn-around-Times for radiology reports – acting with urgency
• Partnering with Hospitals – solving uniquely for the above any time of day but especially “out-of-hours”
• Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback

We care about what we do, we value our team and we aim to excel in all aspects of our business.

Key Areas of Responsibility

• Ensure that all Projects are delivered on time, within scope and within budget
• Manage all teams involved in the planning and execution of client implementation
• Act as the primary point of contact for the customer during the project
• Manage customer satisfaction and milestones
• Work with all relevant departments to specify customer needs and deploy the best total solution
• Advise customers on both software and hardware solutions, including upgrades
• Coordinate the use of internal & external resources
• Mentor colleagues within the PMO
• Develop standards of documentation
• Manage stakeholder relationships
• Manage project Issues & Risks
• Adhere to corporate governance

Ideal Candidate Profile

This position will suit an experienced Clinical Systems SME or consultant ideally from a Clinical software or service background with experience of engaging directly with Radiologists and Service Users.  

We are looking for a skilled, passionate, and collaborative individual to join our growing Global team, one who can drive a deep and effective culture of clinical system engagement and enhancement. Relevant technical experience in healthcare and/or Radiology is highly desirable.

Required skills:

• Bachelor’s degree in Health Care, IT, Project Management or another relevant discipline
• Project Management Experience in Client facing role
• Excellent stakeholder management skills
• Proficient with all Microsoft applications, especially MS Project
• Project Management Qualification Prince 2
• Proven ability to run multiple small to medium concurrent projects
• Solid organizational skills including attention to detail and multi-tasking skills.
• Previous experience of operating in a public sector facing Healthcare environment
• Ability to work well under pressure, and prioritise workload effectively

Desirable Skills:

• Background in Diagnostic Imaging
• Have a high level of communication skills both verbal and written. This should include the ability to negotiate.
• Background in IT or relevant technical discipline
• Previous experience of Clinical Service Delivery to the National Health Service
• Previous experience of working for an International Private Healthcare Provider
• Project Management Qualification Agile, Scrum or PMI
• Good problem solving ability; intelligent analysis of options, costs and benefits
• Familiarity with compliance against ISO 27001:2013, GDPR, DSPT, CE+.

Location:                          London

Type:                                  Full Time Permanent Role

Reports to:                    Software Development Manager (dotted line to IT Director if based in UK)

Reports:                             NA

Applications to be sent to peopleteam@everlightradiology.com 

Purpose of Job:              

Build the future of teleradiology at a global scale. Build client and centralised integrations to support the integration of client PACS & RIS systems into Everlight's radiology workflow stack. Design new systems and solutions to meet the future needs of the organisation and our customers, in collaboration with Integrations teams and Product Development teams globally.

Company Background
Everlight Radiology is a leading global teleradiology provider – an expert in after-hours and urgent reporting, specialising in emergency radiology.
Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, the UK, and Ireland.

• Service Excellence – using state of the art technology to make a difference in the provision of medical services
  • Quality – an uncompromising client and patient focus
  • Stringent Turn-around-Times for radiology reports – acting with urgency
  • Partnering with Hospitals – solving uniquely for the above any time of day but especially “out-of-hours”
  • Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback

We care about what we do, we value our employees, and we aim to excel in all aspects of our business.

Ideal Candidate Profile
You are a person who revels in technical challenges and can work collaboratively to solve them. You are eager to develop yourself and curious about new technologies, building your understanding on how new technologies can be used to leverage the best outcomes for the business. Technology is great and fun, but you understand there needs to be a business outcome. You have worked in healthcare integration environments and understand the challenges with working with multiple vendors. You understand that working with teams distributed across timezones requires a different style of communication to co-located teams, and are comfortable maintaining relationships in this type of environment.

Key Areas of Responsibility

• Participate in waterfall projects for delivering HL7 & DICOM integrations from our central platform into our customer's environment
  • Work with a project manager for the overall lifecycle of the project
  • Configure the integration based off specifications given by an Integrations Architect
  • Liaise with the client to test the integration
  • Monitor the go-live of the integration
• Be a point of escalation for the Service Desk, to ensure incidents are resolved efficiently and effectively
• Develop connectors and interfaces within the integration engine, for connecting to client systems and Everlight internal systems
• Work using our development approach, which includes engineering standards, source control management, and deployment pipelines
• Learn and teach new technologies and skills as required
• Ensure knowledge is captured and disseminated within the team and across the organisation to aid others in supporting yourself and the team
• Demonstrate a growth mindset and encourage the same mindset in others
• Be transparent in what you are doing and on the problems faced by the business

Essential Experience and Skills

• Deep understanding of HL7 2.x and DICOM
• Deep understanding of XML, JSON, and Java and/or Javascript
• Experience with working with integrations platforms or ESB systems
• Deep understanding of Enterprise Integration Patterns, and/or API management and strategies
• An understanding of source control management and version control

Highly Desirable Skills

• Experience working in an Agile environment
• Experience in C#, or other object-oriented programming languages
• Experience in troubleshooting complex HL7 and DICOM workflows
• Deep understanding of other HL7 versions and of FHIR
• Experience working on Linux platforms
• Experience in Mirth, both configuration and channel building
• Have an understanding of software development methodologies
• Have an understanding of software design patterns
• Have experience in integrating with monitoring and ticketing systems

In addition to the above, you will be expected to deliver a number of other reasonable tasks the organisation requests of you to meet the needs of this growing business.

Location:                          Sydney or London

Type:                                   Full Time Permanent Role

Reports to:                      Software Development Manager (dotted line to IT Director if based in UK)

Reports:                             NA

Applications to be sent to peopleteam@everlightradiology.com 

Purpose of Job:              

Build the future of teleradiology at a global scale, alongside your architect and engineer team members. Build client and centralised integrations to support the integration of client PACS & RIS systems into Everlight's radiology workflow stack. Develop new systems and solutions to meet the future needs of the organisation and our customers, in collaboration with Integrations teams and Product Development teams globally. Champion the peer review process, ensuring client integrations are delivered to the highest quality and in a reliable manner. Contribute towards building and maintaining Integrations documentation. Identify and implement improvements to the development and deployment processes. Contribute towards the delivery of strategic enhancements.

Company Background
Everlight Radiology is a leading global teleradiology provider – an expert in after-hours and urgent reporting, specialising in emergency radiology.
Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, the UK, and Ireland.

• Service Excellence – using state of the art technology to make a difference in the provision of medical services
  • Quality – an uncompromising client and patient focus
  • Stringent Turn-around-Times for radiology reports – acting with urgency
  • Partnering with Hospitals – solving uniquely for the above any time of day but especially “out-of-hours”
  • Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback

We care about what we do, we value our employees, and we aim to excel in all aspects of our business.

Ideal Candidate Profile
You are a person who revels in technical challenges and can work collaboratively to solve them. Having an understanding of Everlight's technology strategy, and have the communication skills and awareness to liaise across teams and outside of IT. You are curious about new technologies and want to build your understanding on how they can be used to leverage the best outcomes for the business. You have worked in a variety of healthcare integration environments that spans HL7, DICOM & API integrations and understand the challenges with working with multiple vendors. You understand that working with teams distributed across timezones requires a different style of communication to co-located teams, and are comfortable maintaining relationships in this type of environment.

Key Areas of Responsibility

• Work with your regional team and global team to ensure alignment, high performance, and delivery
• Collaborate with Integrations Architects and with the Product Development team, to deliver solutions aligned to the organisation's strategic goals
• Work collaboratively with the rest of the IT structure to ensure simplification of systems
• Work with operational and support teams to deliver and support a global platform for teleradiology
• Be a point of escalation within the team, to ensure incidents are resolved efficiently and effectively
• Develop training processes and materials to support handover from implementation to production BAU
• Be transparent in what you are doing and on the problems faced by the business
• Provide mentoring to engineers, and be an advocate for improvement and discipline
• Demonstrate a growth mindset and encourage the same mindset in others
• Promote and mature our development lifecycle, including architectural and process standards, source control, automated testing, and deployment pipelines
• Work using our development approach, which includes engineering standards, source control management, and deployment pipelines
• Develop connectors and interfaces within the integration engine, for connecting to client systems and Everlight internal systems
  • Work with a project manager for the overall lifecycle of the project
  • Configure the integration based off specifications given by an Integrations Architect
  • Liaise with the client to test the integration
  • Monitor the go-live of the integration
  • Participate in projects for delivering HL7 & DICOM integrations from our central platform into our customer's environments
  • Ensure knowledge is captured and disseminated within the team and across the organisation to aid others in supporting yourself and the team

Essential Experience and Skills

• Deep understanding of HL7 2.x, XML and JSON
• Deep understanding of DICOM and DIMSE operations
• Deep understanding of Nextgen Mirth Connect
• Deep understanding of Enterprise Integration Patterns, and/or API management and strategies
• A strong working knowledge of JavaScript and/or Java
• An understanding of source control management and version control

Desirable Skills

• Experience with other object-oriented programming languages
• Experience in troubleshooting complex HL7 and DICOM workflows
• Experience with FHIR
• Experience working on Linux platforms
• Have an understanding of software development methodologies
• Have an understanding of software design patterns
• Have experience in integrating with monitoring and ticketing systems

In addition to the above you will be expected to deliver a number of other reasonable tasks the organisation requests of you to meet the needs of this growing business.

Title: People & Culture Administrator (Global)
Location: Australia; remote, hybrid or office based with some time spent in
the Sydney office
Applications to be sent to: sreynolds@everlightradiology.com

Reports to: People & Culture Partner
Supports: People and Culture Team, Senior Leadership Team, Managers, Payroll Manager, Employees
Direct reports: None

The Team

The People and Culture team at Everlight focus on what matters most. This sometimes means not sweating the small stuff (but also not forgetting about it) and making tough decisions. We are single minded about being aligned with the business and its strategy. We have the expertise to support and drive the culture we need to continue our phenomenal growth and global expansion. We do this by bringing connectedness to the business – through quality conversation and deliberate talent management. We are aspirational and ambitious and believe in the power of data and insights to get stuff done.

The Role

As the People and Culture Administrator you will work closely with, and under the guidance of the People & Culture Partner, to deliver on our People & Culture Strategy. You will also work closely with the rest of the team, ensuring we are aligned and working as one team. You are responsible for providing high quality, end-to-end HR generalist administration support across the business. This involves all touch points of the employee lifecycle, including:

- supporting recruitment
- supporting onboarding and offboarding processes
- being the first port of call for general employee queries
- supporting retention through data and relationship building
- supporting learning, development and talent management

You will have the opportunity to develop as a generalist through shadowing, CONNECT and on the job learning.

Key Responsibilities

Everlight continues to evolve at a rapid pace. This means that your role will continue to evolve and develop, giving you the opportunity to embrace or lead change and to keep growing within the team. For now, these are your key responsibilities.

Administration
• Generate and maintain up to date employment records, such as those relating to contracts, remuneration, quality standards, development, absence, and ER.
• Support the team with research and data insights to inform strategic projects.
• Organise and ensure action on the P&C inbox. Respond to generalist queries
• Support the maintenance of P&C policies and procedures to ensure they are in line with legislative changes.
• Benefits management, including renewal, marketing and administration.
• Support the ongoing improvement of efficiency through technology and streamlining our data sources.
• Support the payroll manager on weekly and monthly payroll, providing accurate people data according to agreed deadlines. Run monthly and ad-hoc reports from the system to ensure up-to-date people data.
• Ensure templates are up to date inline with legislation and periodic reviews.
• Ensure public documents are easily accessible to our internal client base and in line with ISO compliance.

Advising
• Facilitate the onboarding process for new employees, delivering a consistent experience to all our new starters. Look for continuous improvement through anecdotal feedback and people data.
• Support in the implementation and management of the Talent Management process across the business.
• Provide support and guidance on HR queries and general advice to employees.
• With the support and guidance of the People & Culture Partner, assist the business by managing day to day employee issues as they arise.
• Manage the offboarding process of exiting employees, including conducting exit interviews and reporting on trends.

CONNECT
• Support and champion CONNECT across the business in conjunction with the People & Culture Partner by weaving the tools and ethos into everything you do.
• Facilitate CONNECT Inductions and continuous development in using the tools and available resources.
• Have regular CONNECT development conversations with your manager and own your development at Everlight.

Recruitment
• Maintain job adverts and descriptions to ensure consistency in content and format. Collaborate with hiring managers to update when necessary.
• Ad-hoc support on recruitment coordination

Ideal Skills / Experience
• Experience of HR administration. UK and Australia would be beneficial.
• Understanding of best practice processes.
• CIPD Accreditation or equivalent (or working towards)
• Ability to work autonomously and as part of the broader HR team in the UK and Australia. Some flexibility with hours is required to allow for communication with colleagues across the globe.

Person spec
• Strong attention to detail
• Natural problem solver
• Highly adaptable and solution focused
• Extremely well organised
• Strong collaborator
• Excellent communicator
• Keen to develop themselves

What we offer

• A hybrid working environment, home and office based, ability to organise your own diary
• An industry leading CONNECT program for learning, development and employee led career planning and progression
• Opportunity to work overseas as part of our exchange program (subject to application and approval)
• Central office, prime location with fantastic coffee and a stone’s throw from some of Sydney’s best lunch spots
• Regular team building and social events

Title: Assistant Operations Manager

Location: UK

Workplace type: Remote

Applications to be sent to: tgibbs@everlightradiology.com

lhavell@everlightradiology.com

Reports to: Operations Managers (Direct)

Liaises with:

Director of Operations
Operational Quality Improvement Director
Call Centre Product Owner
Team Leaders (TLs)
Radiologists (All Reporting Centers)
Workforce Manager
Business Development Managers
Radiologist Relationship Managers
Finance Staff
Leadership team
IT Team
Everlight Radiology Clients

Background:
Everlight Radiology (established in 2006 as Imaging Partners Online) is a global radiology partner providing healthcare professionals with highly responsive, accurate and resource-efficient services to support healthcare professionals and enhance patient care.
It's never 'after-hours' at Everlight Radiology.
We operate 24/7, 365 days of the year, delivering globally more than 1.5M reports per annum.

Scope of Position:

The Assistant Operations Manager exists to support the Operations Managers in the planning, coordinating and managing the work of the Operation Co-Ordinators, Cohort Supervisors and Team Leaders working across both UKI & ANZ regional workflows.

Main Duties/Responsibilities

• Management Support
• Support the Operations Managers and fellow Assistant Operations Managers with their responsibilities.
• Point of escalation for operational issues in absence of Operations Manager, including representation at internal capacity meetings and other cross-departmental meetings.
• Attendance at client meetings to provide Operational representation.
• Monitor workflow management when on shift and ensure all TLs are carrying out their duties.
• Support Operations Manager with rostering, timesheets, leave requests.
• Support Operations Manager with Team Leader Connect discussions and development plans.
• Support Operations Manager in conducting Team Connect Sessions and regular meetings.
• Support developing training documentation and knowledge base.
• Support in coordinating rad training.
• Support in conducting recruitment.
• Follow up on client issues created on Operations Triage and escalate as appropriate.
• Breach Coding as required.
• Client Audits as required.
• Attending Everlight offices nationally as required on ad hoc basis.

Special Projects

• Undertake special projects as directed by the Everlight Senior Management team, the objectives of which are to improve the quality and productivity of Everlight’s business.
• Provide cover for the Operations Managers and fellow Assistant Operations Managers for annual and sick leave.
• Contribute on shift as necessary due to unplanned absences/BCP events.

Skills and Experience

Skills

• Adheres and identifies with the Everlight Leadership principles, conducting themselves in a professional manner at all times.
• Acts with integrity, honesty and knowledge that promotes the culture of Everlight.
• Demonstrates above average written and verbal communication with the ability to produce logical and thought-out communications.
• Strong understanding of the organisations financial performance and ability to manage costs in line with demand requirements.
• Capable of working autonomously without supervision whilst managing their own workload within established policies, guidelines, and procedures.
• Capable of working in collaboration and developing strong working relationships with other Everlight departments and teams.
• Ability to define and analyse operational outputs to monitor performance.
• Work with a high level of patient focus and customer service
• Ability to be result orientated with a “Cause & Effect” mindset whilst working within established policies, guidelines, and procedures.
• Ability to provide feedback in a productive and result orientated manner.
• Ability to act innovatively and actively participate and contribute to collaborative conversation in order to bring about change that aligns to the organisational objectives and company ethos.
• Ability to promote change within the business with a positive attitude.
• Ability to recognise limitations of scope and knowledge and seek guidance, advice, and feedback when uncertain.
• Act with a high-level of accountability for one’s own work as well as those within the operations team.
• Demonstrates above average numeric & verbal fluency.

Training

• Completes advanced on-the-job operations management training to a high standard.
• Understand the Organisation objectives and actively practice team values.
• Demonstrates a high-level understanding of OCs duties to be able to train and develop workflows.
• Participate in on-going on-the-job and leadership training as required by the company.

Experience

• Previous experience in an operational management and/or a supervisory role required.
• Proven experience in people and/or project management desirable.
• Proven experience in Everlight operational workflow required.
• Proven experience in Operations and Radiologist training required.
• Proven consistency and reliability with a high level of commitment in previous roles required.
• Evidence of high ethical standards (won’t compromise personal standards) required.
• Demonstrated knowledge of Client TATs and agreed operational pathways.

Performance Goals

• Demonstrate commitment and in-depth understanding of the Operations team values and be able to apply them daily as well as during CONNECT.
• Provide thoughtful and constructive feedback to clients, operational members and other Everlight teams as required.
• Establishes and maintains strong professional working relationships with OCs, Radiologists, and other department members.
• Complete tasks within expected time frames and to high standard.
• Demonstrates a high proficiency and understanding of proprietary software as well as identify issues as they arise.
• Act as a CONNECT ambassador and participate actively in regular individual and team CONNECT discussions.
• Demonstrate a proficient knowledge of all aspects of the operational workflow in at least one region, through the contribution to board reports and collaborative projects

FRANZCR Diagnostic Radiologists in Canada - Teleradiology for ANZ

Location: Ontario

Permanent employment position

Everlight Radiology, the world’s most global teleradiology firm, is growing our team of diagnostic radiologists reporting for our Australian and New Zealand clients from Ontario. Reporting remotely from your home in Ontario, Canada during your normal waking hours you will be :

• Working remotely from home, providing clinical medical imaging reporting services to patients located in Australia and New Zealand, and any other country where your qualifications may be applicable, including general X-ray, CT and MRI scans at the Service Levels and at the standards set by the Company under its policies, procedures and code of conduct;
• Using and imparting your expert knowledge of emergency radiology reporting on the other radiologists, to improve and further develop their skills;
• Working with the other radiologists in a positive and supportive manner;
  Helping develop and facilitate a stronger relationship with all Everlight’s clients;
• Participating in our world-leading peer review programme to ensure patient safety;
• Loving the flexibility of reporting hours of your choosing during your normal waking hours;
• Enjoying our highly evolved systems and processes, purpose-designed to enable our teleradiologists to simply focus on reporting.

Everlight was established and is still lead by radiologists - we understand who you are and what contributes to a satisfying professional experience. We make sure that you can advance your career while improving your own quality of life.

You’ll have all the challenging and interesting cases you are looking for, but with the freedom and flexibility to work on your terms - there is no on-call or overnight work - your roster is agreed with you on an ongoing basis.

Reporting remotely from your home in Ontario during your normal waking hours, mostly early morning starts, you will be in a high-acute workflow dominated by emergency and trauma cases. You will find the work stimulating, our leadership supportive and our standards absolutely top-notch - everything has been designed by radiologists to make sure you are empowered to simply focus on producing the very best reporting you can to ensure patient welfare.

Features and benefits of reporting for Everlight Radiology Australia in Canada:

• Remuneration is structured as base + piecemeal ranging CAD275,000 to 450,000 - but there is no ceiling
  engagement is full-time at only 63 hrs/fortnight with no oncall and no overnight requirements
• Everlight can potentially visa-sponsor you to remain in Ontario and cover associated costs
• Regular RANZCR-compliant in-house CPD events
• your reporting kit is provided and managed by our global IT team
  a supportive, collegial culture with a strong focus on your safety and professional growth.

To be suitable for this position you will be required to have:

• Fellowship of the Royal Australian and New Zealand College of Radiology (FRANZCR);
• Specialist registration in the speciality field of Diagnostic Radiology with the Medical Board of Australia/AHPRA registration + be eligible/hold Vocational Registration in Diagnostic & Interventional Radiology with the Medical Council of New Zealand;
• The academic standard of medical English language suitable for reporting (essential); 
• Ideally, hold or have recently held, specialist radiologist position in a public hospital, reporting Emergency and Trauma cases. This is preferred but not essential and we assess all applicants on an individual basis

Saving lives is at the heart of what we do, which is why we work hard to get it right for our radiologists, no matter where they are, so you can deliver the very best of patient care.

To explore how Everlight can help you keep a professional presence in ANZ whilst still earning well and enjoying life in Canada call Trish Hay (NSW business hours please) on +61 432 084 415 or complete this form