Contact us
London, United Kingdom
Level 6, West, 350 Euston Rd,
London NW1 3AX
0300 400 1111
Everlight Radiology Limited, Company number 11070491
The Everlight support teams form the essential connection that brings the world’s best Radiologists to patients in need across the world.
We strive for quality and consistency in everything that we do, whether it is delivering an urgent report at 5am or essential equipment to a Radiologist who’s ready to report.
We are a rapidly growing business which means our people are agile and continually adapting to changes. This can make our work and environment really challenging at times but we balance that with the opportunity to grow our careers and contribute like nowhere else.
We know the impact our work has and go the extra mile because we are compelled to bring the services to more patients in urgent need.
We have regular, quality conversations about development, wellbeing and growth. That’s because we want this to be the place we come to achieve great things and to be at our best. And we support this with an ever-expanding range of initiatives, such as exchange programmes where people have the opportunity to travel to one of our other offices and gain new experiences, connecting people to development opportunities within the business as well as challenging them to lead their own careers and create opportunities for growth.
At Everlight we are welcoming and we work hard at being one team across challenging time zones. In our region we stay connected through our Design Team – the people pulse of the business, our Capacity Council – the workflow pulse of the business, regular business briefings, team meetings, a monthly newsletter and most importantly, informal chat over a great cup of coffee in the kitchen.
Title: Product Manager (Clinical Services)
Location: London, United Kingdom
Workplace Type: Hybrid
Reports to: CEO UKI (& Global Head of Product)
Supports: Medical Leadership Council
Business Development
Liaises with: Customers, Marketing, Operations, RadCare and IT Product Development (Digital)
Direct reports: Product Analyst (Clinical Services)
Please send all applications to: PeopleTeam@everlightradiology.com
Background:
Everlight Radiology Ltd is a global teleradiology company providing public and private hospitals with highly responsive, accurate and resource-efficient services to support healthcare professionals and enhance patient care.
It's never 'after-hours' at Everlight Radiology.
We operate 24/7, 365 days of the year, delivering more than 1,500,000 per year per annum.
EVERLIGHT’S CORE VALUES
Quality in everything you do – Quality must be present in a doctor’s work as a professional and committed part of our team. Our doctors are regularly assessed on that quality through appraisals and peer reviews. We mirror this on the non-clinical side by acting as if we were placed under the same scrutiny of our peers and hold ourselves to the highest professional standards.
Focus on the patient – Patients aren’t often seen in radiology, and in teleradiology they are at risk of being invisible. We are also invisible to them. It means we over-compensate so we don’t lose sight of the human impact as a result of our collective work. Act as if the patient were there – as if you were part of a surgical team, built up of doctors and non-doctors, all pulling together to save lives.
Deliver on your promise. – The meaning is two-fold:
Reliability - Healthcare, teleradiology and Everlight are interconnected systems and communities. They work best and are of the highest quality when their connectedness results in reliable outcomes between individuals.
Potential – We want you to be at your best here and to do your best work. We place high value on CONNECT helping us grow and make the most of our potential
EVERLIGHT’S STRATEGY
To provide a vital and unique source of radiology reporting capacity to existing and new markets; working to ensure Everlight radiologists, who are spread and interconnected globally, operate in the most productive and safe environments so patient care is of the highest standards, around the clock.
SCOPE OF POSITION:
The Clinical Product function, is charged with developing new and existing radiology reporting solutions that cater to the ever evolving needs of radiology departments, their service users and buyers of teleradiology.
The ‘Product Manager – Clinical Services’ is accountable for the development and delivery of the clinical product roadmap. You will be responsible for interpreting current and future need of our clients and realising them in the form of new services or the evolution of existing ones;
• Develop, build, and communicate an understanding of the telehealth marketspace and specifically teleradiology within Everlight and with customers
• Identify and define products for launch into the teleradiology marketspace
• Work with clinical, technology, operational, and administrative teams to create and launch products/services to market
• Work with clients and sales teams to gather and refine insight in our client’s problems and the problems of potential clients
• Develop qualitative and data lead approaches to understanding customers and users, to make decisions about improvement to current products and identification and definition of new products
• Supporting the development and implementation of Everlight’s strategic initiatives; ensuring the effective delivery of various sub-projects, whilst adhering to (and helping to further establish) governance frameworks.
PRINCIPAL ACCOUNTABILITIES:
• Develop relationships with customers (clients and radiologists) and service users, creating frameworks for that engagement and bring this information back into the organisation
• Facilitate workshops to elicit and document customer and user problems, needs, and workflow
• Create, maintain, and update product information
• Develop and communicate user and customer definitions for the use of the product team and to increase customer and user understanding by internal individuals in Everlight
• Liaise with vendors to evaluate and assess potential solutions
• Specify products that go beyond customer and user feedback, taking into consideration growth of the company, market trends, security, accessibility, maintainability, usability, productivity, and performance
• Be an advocate for improvement and discipline, utilising the appropriate methodology to encourage a fail fast and learn approach
• Effectively communicate and drive change derived from products
• Learn and teach new technologies and skills as required
• Assist with the management of key vendors and service providers
• Track and measure product success from launch against key success measures, adapt as necessary to ensure the launch of successful products
• Contribute and work using our development approach which includes User Journeys, Epics, User Stories, Behaviour Driven Development for Scenarios
• Drafting of process, training, and product documentation
• Ensure knowledge is captured and disseminated within the team and across the organisation to aid others in supporting yourself and the product / development teams
• Undertake process mapping, analysis, and re-engineering
• Coordinate and project manage multiple stakeholder groups to launch new products/services
• Monitor critical success factors post launch
• CONNECT
o Leverage CONNECT as tool to ensure employees are appropriate equipped to fulfil their role in the business’s strategy. ‘The goal is to make strategy everyone’s job’ (HBR article).
o Support P&C in ensuring adherence to CONNECT and CONNECT + principles and practices.
VITAL OUTCOMES
• Evolving services to provide the best patients outcomes
• Differentiated products that see us defend and extend market share from competitors and increase share of wallet of existing customers.
• Remaining ahead of the innovation curve, ensuring our products remain contemporary
• Satisfied and stickier customers and radiologists
• Products are commercially viable and sustainable
• Fulfilment of the business strategy, including project deliverables and objectives.
• Customer Success focused
LEADERSHIP PRINCIPLES
Leadership Principles describe with greater clarity what success at Everlight looks like, now and into the future. They describe the behaviors and mindset that bring our culture and values to life.
AGREED CRITICAL COMPETENCIES:
1. Entrepreneurial and commercial thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the organization; maintains awareness of developments in the organizational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value.
2. Working with people: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
3. Relating and networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
4. Planning and organizing: Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
5. Deciding and initiating action: Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
6. Presenting and communicating information: Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
Job Title: Country Manager Ireland
Location: Republic of Ireland
Workplace Type: Remote
Please send all applications to: Mmurray@everlightradiology.com
Everlight is seeking a self-starting senior business development professional to expand sales across the Republic of Ireland and support with developing strategic accounts within the UK. The primary focus is within Ireland.
Our company
Everlight Radiology is a leading high-growth international teleradiology organisation, established in Australia in 2006 as Imaging Partners Online, and rebranded as Everlight Radiology in 2015. The business is dual headquartered in Sydney and London and provides a unique service that operates 24/7, 365 days of the year. Everlight supports radiology departments globally across Australia, New Zealand the UK and Ireland and over the last 12 months has enabled critical patient care to more than 1.2m people. As the fastest growing teleradiology provider in the world, they are well placed for sustained high growth as demand on radiology expands, especially in the urgent product segment.
Everlight Radiology in the UK and Ireland provides rapid, quality, general and sub-specialty reporting services to support NHS radiology departments, whilst proving a service that is accessible 24/7. Their unique business model has allowed them not only to survive but to thrive during the Covid-19 pandemic, offering exceptional coverage to hospitals in need of urgent teleradiology services by using radiologists based in Australia, as opposed to the UK competitors’ approach of recruiting UK-based radiologists.
The company has a well-defined strategy to provide a vital and unique source of emergency, routine and subspecialty radiology reporting capacity to existing and new markets; working to ensure Everlight radiologists, who are spread and interconnected globally, operate in the most productive and safe environments so patient care is of the highest standards, around the clock.
Job description
This a rare opportunity to join the Everlight Radiology team. We are seeking a self-starting senior business development professional to expand sales across the Republic of Ireland and support with developing strategic accounts within the UK. The primary focus is within Ireland.
Responsibilities
You will be responsible for:
Essential Requirements
Location
Field/home/office. Requirement to attend London head office occasionally for team meetings, training and networking.
Salary
Based on experience with commission structure, phone, laptop, car allowance and travel expenses provided.
What we offer
A hybrid working environment, field, home and office based, with the flexibility to organise your own diary
An industry-leading CONNECT programme for learning, development and employee-led career planning and progression
Potential to work overseas as part of our exchange programme
Central London head office, prime location with fantastic coffee and a stone’s throw from some of London’s best lunch spots
Regular team building and social events
Interviews will commence immediately.
Must have the right to live and work in the Republic of Ireland.
Title: IT Support Analyst
Location: London / Sydney
Type: Full Time Permanent Role
Applications to be sent to: hashraf@everlightradiology.com
Company Background
Everlight Radiology is a leading global teleradiology provider - an expert in after-hours and urgent reporting, specialising in emergency radiology. Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK.
Key Areas of Responsibility
Ideal Candidate Profile
This position will suit a person with excellent customer service skills. Prior experience in a 24*7 business and a patient critical environment is preferable. The candidate will exhibit a strong capability and willingness to pick up and understand new concepts, especially regarding tele radiology workflows and core IT troubleshooting skills.
We are looking for a skilled, passionate, and collaborative individual to join our growing Global Technology Team. The ideal candidate will have a keen interest in healthcare technology and would be looking to use their experience and knowledge to ultimately improve patient outcomes. Humour, commitment, and a desire to deliver outstanding customer satisfaction is key.
Desirable Skills:
Beneficial skills:
Cultural Fit
We are passionate about our organisation and our community. Everyone that works for Everlight is passionate about creating a best-in-class environment, helping our radiologists to save lives. We recognise the criticality of what we do.
We collaborate, we communicate, we share knowledge, we build each other up and we support each other. We share in both success and failure. People that work here are expected to bring their A-Game, but we recognise that the power of an effective team will always deliver more than the capability of any one individual.
Employee engagement is the cornerstone of our organisational culture. This is a high-performance environment, but it is also a fun place to work. We work hard to ensure this is an enjoyable, considerate, and caring workplace. We recruit on ability, communication and fit.
Location: UK, ROI
Type: Full Time Permanent Role
Workplace type: Hybrid
Reports to: IT Director - UK
Reports: NA
Applications to be sent to: peopleteam@everlightradiology.comby the 30th October. Please note there is a requirement to attend London Office.
Purpose of Job:
Ownership of Client-facing Service Delivery Projects including tasks involved in introducing IT enabled services into NHS clients across the UK and Ireland, from receipt of order through to acceptance and handover.
Ownership of internal-facing Technology Projects working within a Global PMO team.
Work with the PMO to continually improve Project Management methodologies and corporate PMO processes, to improve the quality, cost and timeliness of IT-enabled projects.
Company Background
Everlight Radiology is a leading Global Teleradiology provider - an expert in after-hours and urgent reporting, specialising in emergency radiology.
Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK.
We care about what we do, we value our team and we aim to excel in all aspects of our business.
Key Areas of Responsibility
Ideal Candidate Profile
This position will suit an experienced Clinical Systems SME or consultant ideally from a Clinical software or service background with experience of engaging directly with Radiologists and Service Users.
We are looking for a skilled, passionate, and collaborative individual to join our growing Global team, one who can drive a deep and effective culture of clinical system engagement and enhancement. Relevant technical experience in healthcare and/or Radiology is highly desirable.
Required skills:
Desirable Skills:
Location: London
Type: Full Time Permanent Role
Reports to: Software Development Manager (dotted line to IT Director if based in UK)
Reports: NA
Applications to be sent to peopleteam@everlightradiology.com
Purpose of Job:
Build the future of teleradiology at a global scale. Build client and centralised integrations to support the integration of client PACS & RIS systems into Everlight's radiology workflow stack. Design new systems and solutions to meet the future needs of the organisation and our customers, in collaboration with Integrations teams and Product Development teams globally.
Company Background
Everlight Radiology is a leading global teleradiology provider – an expert in after-hours and urgent reporting, specialising in emergency radiology.
Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, the UK, and Ireland.
We care about what we do, we value our employees, and we aim to excel in all aspects of our business.
Ideal Candidate Profile
You are a person who revels in technical challenges and can work collaboratively to solve them. You are eager to develop yourself and curious about new technologies, building your understanding on how new technologies can be used to leverage the best outcomes for the business. Technology is great and fun, but you understand there needs to be a business outcome. You have worked in healthcare integration environments and understand the challenges with working with multiple vendors. You understand that working with teams distributed across timezones requires a different style of communication to co-located teams, and are comfortable maintaining relationships in this type of environment.
Key Areas of Responsibility
Essential Experience and Skills
Highly Desirable Skills
Location: Sydney or London
Type: Full Time Permanent Role
Reports to: Software Development Manager (dotted line to IT Director if based in UK)
Reports: NA
Applications to be sent to peopleteam@everlightradiology.com
Purpose of Job:
Build the future of teleradiology at a global scale, alongside your architect and engineer team members. Build client and centralised integrations to support the integration of client PACS & RIS systems into Everlight's radiology workflow stack. Develop new systems and solutions to meet the future needs of the organisation and our customers, in collaboration with Integrations teams and Product Development teams globally. Champion the peer review process, ensuring client integrations are delivered to the highest quality and in a reliable manner. Contribute towards building and maintaining Integrations documentation. Identify and implement improvements to the development and deployment processes. Contribute towards the delivery of strategic enhancements.
Company Background
Everlight Radiology is a leading global teleradiology provider – an expert in after-hours and urgent reporting, specialising in emergency radiology.
Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, the UK, and Ireland.
We care about what we do, we value our employees, and we aim to excel in all aspects of our business.
Ideal Candidate Profile
You are a person who revels in technical challenges and can work collaboratively to solve them. Having an understanding of Everlight's technology strategy, and have the communication skills and awareness to liaise across teams and outside of IT. You are curious about new technologies and want to build your understanding on how they can be used to leverage the best outcomes for the business. You have worked in a variety of healthcare integration environments that spans HL7, DICOM & API integrations and understand the challenges with working with multiple vendors. You understand that working with teams distributed across timezones requires a different style of communication to co-located teams, and are comfortable maintaining relationships in this type of environment.
Key Areas of Responsibility
Essential Experience and Skills
Desirable Skills
Title: Assistant Operations Manager
Location: UK
Workplace type: Remote
Applications to be sent to: tgibbs@everlightradiology.com
lhavell@everlightradiology.com
Reports to: Operations Managers (Direct)
Liaises with:
Director of Operations
Operational Quality Improvement Director
Call Centre Product Owner
Team Leaders (TLs)
Radiologists (All Reporting Centers)
Workforce Manager
Business Development Managers
Radiologist Relationship Managers
Finance Staff
Leadership team
IT Team
Everlight Radiology Clients
Background:
Everlight Radiology (established in 2006 as Imaging Partners Online) is a global radiology partner providing healthcare professionals with highly responsive, accurate and resource-efficient services to support healthcare professionals and enhance patient care.
It's never 'after-hours' at Everlight Radiology.
We operate 24/7, 365 days of the year, delivering globally more than 1.5M reports per annum.
Scope of Position:
The Assistant Operations Manager exists to support the Operations Managers in the planning, coordinating and managing the work of the Operation Co-Ordinators, Cohort Supervisors and Team Leaders working across both UKI & ANZ regional workflows.
Main Duties/Responsibilities
FRANZCR Diagnostic Radiologists in Canada - Teleradiology for ANZ
Location: Ontario
Permanent employment position
Everlight Radiology, the world’s most global teleradiology firm, is growing our team of diagnostic radiologists reporting for our Australian and New Zealand clients from Ontario. Reporting remotely from your home in Ontario, Canada during your normal waking hours you will be :
Everlight was established and is still lead by radiologists - we understand who you are and what contributes to a satisfying professional experience. We make sure that you can advance your career while improving your own quality of life.
You’ll have all the challenging and interesting cases you are looking for, but with the freedom and flexibility to work on your terms - there is no on-call or overnight work - your roster is agreed with you on an ongoing basis.
Reporting remotely from your home in Ontario during your normal waking hours, mostly early morning starts, you will be in a high-acute workflow dominated by emergency and trauma cases. You will find the work stimulating, our leadership supportive and our standards absolutely top-notch - everything has been designed by radiologists to make sure you are empowered to simply focus on producing the very best reporting you can to ensure patient welfare.
Features and benefits of reporting for Everlight Radiology Australia in Canada:
To be suitable for this position you will be required to have:
Saving lives is at the heart of what we do, which is why we work hard to get it right for our radiologists, no matter where they are, so you can deliver the very best of patient care.
To explore how Everlight can help you keep a professional presence in ANZ whilst still earning well and enjoying life in Canada call Trish Hay (NSW business hours please) on +61 432 084 415 or complete this form
London, United Kingdom
Level 6, West, 350 Euston Rd,
London NW1 3AX
0300 400 1111
Everlight Radiology Limited, Company number 11070491
© Everlight Radiology