Contact us
London, United Kingdom
Level 6, West, 350 Euston Rd,
London NW1 3AX
0300 400 1111
Everlight Radiology Limited, Company number 11070491
The Everlight support teams form the essential connection that brings the world’s best Radiologists to patients in need across the world.
We strive for quality and consistency in everything that we do, whether it is delivering an urgent report at 5am or essential equipment to a Radiologist who’s ready to report.
We are a rapidly growing business which means our people are agile and continually adapting to changes. This can make our work and environment really challenging at times but we balance that with the opportunity to grow our careers and contribute like nowhere else.
We know the impact our work has and go the extra mile because we are compelled to bring the services to more patients in urgent need.
We have regular, quality conversations about development, wellbeing and growth. That’s because we want this to be the place we come to achieve great things and to be at our best. And we support this with an ever-expanding range of initiatives, such as exchange programmes where people have the opportunity to travel to one of our other offices and gain new experiences, connecting people to development opportunities within the business as well as challenging them to lead their own careers and create opportunities for growth.
At Everlight we are welcoming and we work hard at being one team across challenging time zones. In our region we stay connected through our Design Team – the people pulse of the business, our Capacity Council – the workflow pulse of the business, regular business briefings, team meetings, a monthly newsletter and most importantly, informal chat over a great cup of coffee in the kitchen.
Job Title: Customer Success Officer
Location: London, UK
Type: Remote
Salary: £30,000
*Please send all applications to our People & Culture team: PeopleTeam@everlightradiology.com
Everlight Radiology – About Us
Everlight Radiology is a global radiology partner providing healthcare professionals with highly responsive, accurate and resource-efficient services to support healthcare professionals and enhance patient care.
It's never 'after-hours' at Everlight Radiology. Our vision is to make quality radiology globally accessible with ever improving standards of practice.
We operate 24/7, 365 days of the year, delivering more than 40,000 reports each month.
Everlight Radiology in the UK and Ireland provides rapid, quality, general and sub-specialty reporting services to support NHS radiology departments, whilst proving a service that is accessible 24/7. Their unique business model has allowed them not only to survive but to thrive during the C-19 pandemic, offering exceptional coverage to hospitals in need of urgent teleradiology services by using radiologists based in Australia, as opposed to the UK competitors’ approach of recruiting UK-based radiologists.
The company has a well-defined strategy to provide a vital and unique source of emergency radiology reporting capacity to existing and new markets; working to ensure Everlight radiologists, who are spread and interconnected globally, operate in the most productive and safe environments so patient care is of the highest standards, around the clock.
Scope of Role:
The Customer Success Officer is a member of the UKI Sales Team with a dotted line into the RadCare Governance team and will play an integral role in enabling Everlight to provide timely responses to client enquiries, client complaints, and investigations.
The Customer Success Officer will support Everlight in co-ordinating the investigation of client complaints. This will require working collaboratively with other Business Units to investigate issues – for example, the Medical Leadership Council, Governance, Service Desk, Development, Project Management, Integrations and Finance teams.
The Customer Success officer will support other business units in completing departmentally specific investigations into client complaints working to strict deadlines. They will also support the organisation in completing Root Cause Analyses (RCA) and round table discussions for internal purposes and future risk mitigation.
The Customer Success Officer will also provide general administrative support to the whole Sales Team by providing:
1. Administrative support – for example, attending client meetings to take minutes and upload data to Salesforce (CRM), drafting documents, coordinating meetings
2. Perform analytical work as required, to support the Sales Team’s fulfilment of internal and external reporting requirements, as well as analysis work required to support tender submissions or pricing strategy decisions, from time to time.
Principal Accountabilities:
Investigate client complaints/ issues
• Reviewing case details/data available in different systems (including Everlight RIS, PACS softwares)
• Completing accession-specific timelines
• Collating information sourced from other business units ensuring clear communication of deadlines
• Project managing the client complaint investigation process including the co-ordination of any RCA or round table meeting requirements
• Ensuring reporting integrity on all client-specific systems including RIS/Salesforce/TM1/Control Centre
• Supporting the MLC with finalisation of all clinical responses
• ‘Closing the loop’ – i.e. following up on outstanding issues to ensure a timely response back to the client
• Providing tracking and analysis on client issue trends
Data analysis / Reporting
• Complete KPI reports for sales team.
• Support the Governance team with Client Reporting.
• Support Salesforce Champion by being Salesforce Superuser.
• Support TM1 Champion by being TM1 Superuser.
• Assisting with financial analysis as required to support any tender submissions and/or pricing proposals.
Special Projects
• Supporting both the Sales Team and Governance Team with Special Projects the content of which may vary from time to time.
• Other tasks as required, as reasonable and relevant to the Scope of Position
General Administrative Tasks
• Co-ordinate / Taking minutes at client or internal meetings
• Uploading notes and data to Salesforce
• Complete review / proof reading of documents as required
• Draft presentations, update existing proposals, or draft other documents as required
• Attend meetings as required
Your Skills
Essential Criteria
• A ‘can do’ attitude and willingness to engage with other key stakeholders to achieve objectives.
• Excellent communication skills
• Collaborative working style – is a team player
• Effective problem solver
• Customer service oriented – both internal and external customers
• Everlight Values aligned – quality in everything you do, deliver on your promise and focus on the patient
Highly Desirable Criteria
• Strong / Advanced MS Excel skills
• Strong analytical skills
• Attention to detail and focus on maintaining accuracy of data
• Experience within NHS Administration
Salary
• £30,000
• Travel expenses provided
What we offer
• A structured, collaborative and supportive working environment
• A hybrid working environment, field, home, and office based, with the flexibility to organise your own diary
• An industry leading CONNECT programme for learning, development and employee led career planning and progression
• Potential to work overseas as part of our exchange programme
• Cycle to work scheme
• Healthcare cash plan
• Central London head office, prime location with fantastic coffee and a stone’s throw from some of London’s best lunch spots
• Regular team building and social events
Title: IT Support Analyst
Location: London / Sydney
Type: Full Time Permanent Role
Applications to be sent to: hashraf@everlightradiology.com
Company Background
Everlight Radiology is a leading global teleradiology provider - an expert in after-hours and urgent reporting, specialising in emergency radiology. Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK.
Key Areas of Responsibility
Ideal Candidate Profile
This position will suit a person with excellent customer service skills. Prior experience in a 24*7 business and a patient critical environment is preferable. The candidate will exhibit a strong capability and willingness to pick up and understand new concepts, especially regarding tele radiology workflows and core IT troubleshooting skills.
We are looking for a skilled, passionate, and collaborative individual to join our growing Global Technology Team. The ideal candidate will have a keen interest in healthcare technology and would be looking to use their experience and knowledge to ultimately improve patient outcomes. Humour, commitment, and a desire to deliver outstanding customer satisfaction is key.
Desirable Skills:
Beneficial skills:
Cultural Fit
We are passionate about our organisation and our community. Everyone that works for Everlight is passionate about creating a best-in-class environment, helping our radiologists to save lives. We recognise the criticality of what we do.
We collaborate, we communicate, we share knowledge, we build each other up and we support each other. We share in both success and failure. People that work here are expected to bring their A-Game, but we recognise that the power of an effective team will always deliver more than the capability of any one individual.
Employee engagement is the cornerstone of our organisational culture. This is a high-performance environment, but it is also a fun place to work. We work hard to ensure this is an enjoyable, considerate, and caring workplace. We recruit on ability, communication and fit.
Location: UK, ROI
Type: Full Time Permanent Role
Workplace type: Hybrid
Reports to: IT Director - UK
Reports: NA
Applications to be sent to: peopleteam@everlightradiology.comby the 30th October. Please note there is a requirement to attend London Office.
Purpose of Job:
Ownership of Client-facing Service Delivery Projects including tasks involved in introducing IT enabled services into NHS clients across the UK and Ireland, from receipt of order through to acceptance and handover.
Ownership of internal-facing Technology Projects working within a Global PMO team.
Work with the PMO to continually improve Project Management methodologies and corporate PMO processes, to improve the quality, cost and timeliness of IT-enabled projects.
Company Background
Everlight Radiology is a leading Global Teleradiology provider - an expert in after-hours and urgent reporting, specialising in emergency radiology.
Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK.
We care about what we do, we value our team and we aim to excel in all aspects of our business.
Key Areas of Responsibility
Ideal Candidate Profile
This position will suit an experienced Clinical Systems SME or consultant ideally from a Clinical software or service background with experience of engaging directly with Radiologists and Service Users.
We are looking for a skilled, passionate, and collaborative individual to join our growing Global team, one who can drive a deep and effective culture of clinical system engagement and enhancement. Relevant technical experience in healthcare and/or Radiology is highly desirable.
Required skills:
Desirable Skills:
Location: London
Type: Full Time Permanent Role
Reports to: Software Development Manager (dotted line to IT Director if based in UK)
Reports: NA
Applications to be sent to peopleteam@everlightradiology.com
Purpose of Job:
Build the future of teleradiology at a global scale. Build client and centralised integrations to support the integration of client PACS & RIS systems into Everlight's radiology workflow stack. Design new systems and solutions to meet the future needs of the organisation and our customers, in collaboration with Integrations teams and Product Development teams globally.
Company Background
Everlight Radiology is a leading global teleradiology provider – an expert in after-hours and urgent reporting, specialising in emergency radiology.
Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, the UK, and Ireland.
We care about what we do, we value our employees, and we aim to excel in all aspects of our business.
Ideal Candidate Profile
You are a person who revels in technical challenges and can work collaboratively to solve them. You are eager to develop yourself and curious about new technologies, building your understanding on how new technologies can be used to leverage the best outcomes for the business. Technology is great and fun, but you understand there needs to be a business outcome. You have worked in healthcare integration environments and understand the challenges with working with multiple vendors. You understand that working with teams distributed across timezones requires a different style of communication to co-located teams, and are comfortable maintaining relationships in this type of environment.
Key Areas of Responsibility
Essential Experience and Skills
Highly Desirable Skills
Location: Sydney or London
Type: Full Time Permanent Role
Reports to: Software Development Manager (dotted line to IT Director if based in UK)
Reports: NA
Applications to be sent to peopleteam@everlightradiology.com
Purpose of Job:
Build the future of teleradiology at a global scale, alongside your architect and engineer team members. Build client and centralised integrations to support the integration of client PACS & RIS systems into Everlight's radiology workflow stack. Develop new systems and solutions to meet the future needs of the organisation and our customers, in collaboration with Integrations teams and Product Development teams globally. Champion the peer review process, ensuring client integrations are delivered to the highest quality and in a reliable manner. Contribute towards building and maintaining Integrations documentation. Identify and implement improvements to the development and deployment processes. Contribute towards the delivery of strategic enhancements.
Company Background
Everlight Radiology is a leading global teleradiology provider – an expert in after-hours and urgent reporting, specialising in emergency radiology.
Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, the UK, and Ireland.
We care about what we do, we value our employees, and we aim to excel in all aspects of our business.
Ideal Candidate Profile
You are a person who revels in technical challenges and can work collaboratively to solve them. Having an understanding of Everlight's technology strategy, and have the communication skills and awareness to liaise across teams and outside of IT. You are curious about new technologies and want to build your understanding on how they can be used to leverage the best outcomes for the business. You have worked in a variety of healthcare integration environments that spans HL7, DICOM & API integrations and understand the challenges with working with multiple vendors. You understand that working with teams distributed across timezones requires a different style of communication to co-located teams, and are comfortable maintaining relationships in this type of environment.
Key Areas of Responsibility
Essential Experience and Skills
Desirable Skills
FRANZCR Diagnostic Radiologist
Location: Ontario, Toronto
Work Type: Remote
Language: English
Number of positions: 1
Everlight Radiology Limited, the world’s most global teleradiology firm, is growing our team of diagnostic radiologists reporting for our Australian and New Zealand clients from Ontario. Saving lives is at the heart of what we do, which is why we work hard to get it right for our radiologists, no matter where they are, so you can deliver the very best of patient care. Everlight’s experienced FRANZCR Diagnostic Radiologists are located around the world ready to provide thorough, high-quality reporting within minutes of receiving a patient’s medical imaging. 24 hours a day, 7 days a week, 365 days a year. With the support of advanced technology, we work with hospitals and clinics in Australia and New Zealand to provide urgent after-hours emergency and trauma reporting as well as routine, overflow and backlog reporting. This leads to a better clinical practice for staff – and a quicker, more thorough diagnosis for patients.
We are seeking a FRANZCR Diagnostic Radiologist who will report to Everlight’s Australian and New Zealand clients, remotely from the Greater Toronto Area in Ontario.
Responsibilities will include but are not limited to:
• Working remotely from home, providing clinical medical imaging reporting services to patients located in Australia and New Zealand, and any other country (where your qualifications may be applicable, including general X-ray, CT and MRI scans at the Service Levels and at the standards set by the Company under its policies, procedures and code of conduct;
• Using and imparting your expert knowledge of emergency radiology reporting on the other radiologists, to improve and further develop their skills;
• Working with the other radiologists in a positive and supportive manner;
Helping develop and facilitate a stronger relationship with all Everlight’s clients;
• Participating in our world-leading peer review programme to ensure patient safety;
• Loving the flexibility of reporting hours of your choosing during your normal waking hours;
• Enjoying our highly evolved systems and processes, purpose-designed to enable our teleradiologists to simply focus on reporting.
Everlight was established and is still lead by radiologists - we understand who you are and what contributes to a satisfying professional experience. We make sure that you can advance your career while improving your own quality of life.
You’ll have all the challenging and interesting cases you are looking for, but with the freedom and flexibility to work on your terms - there is no on-call or overnight work - your roster is agreed with you on an ongoing basis.
Reporting remotely from your home in Ontario during your normal waking hours, mostly early morning starts, you will be in a high-acute workflow dominated by emergency and trauma cases. You will find the work stimulating, our leadership supportive and our standards absolutely top-notch - everything has been designed by radiologists to make sure you are empowered to simply focus on producing the very best reporting you can to ensure patient welfare.
Salary range: Remuneration is structured as base salary + piecemeal ranging CAD275,000 to CAD 450,000
Compensation and Benefits:
• Remuneration is structured as base salary + piecemeal ranging CAD275,000 to CAD 450,000 - but there is no ceiling engagement is full-time at only 63 hrs/fortnight with no oncall and no overnight requirements
• Everlight can potentially visa-sponsor you to remain in Ontario and cover associated costs
• Regular RANZCR-compliant in-house CPD events
• your reporting kit is provided and managed by our global IT team
• You will be part of a supportive, collegial culture with a strong focus on your safety and professional growth
Qualifications: To be suitable for this position you will be required to have:
• Fellowship of the Royal Australian and New Zealand College of Radiology (FRANZCR);
• Specialist registration in the speciality field of Diagnostic Radiology with the Medical Board of Australia/AHPRA registration + be eligible/hold Vocational Registration in Diagnostic & Interventional Radiology with the Medical Council of New Zealand;
• The academic standard of medical English language suitable for reporting (essential);
• Ideally, hold or have recently held, specialist radiologist position in a public hospital, reporting Emergency and Trauma cases. This is preferred but not essential and we assess all applicants on an individual basis
Contact and how to apply:
To explore how Everlight can help you keep a professional presence in ANZ whilst still earning well and enjoying life in Canada call Trish Hay (NSW business hours please) on +61 432 084 415 or complete this form
London, United Kingdom
Level 6, West, 350 Euston Rd,
London NW1 3AX
0300 400 1111
Everlight Radiology Limited, Company number 11070491
© Everlight Radiology