Job Tittle: Workforce Scheduler

Work Type: Hybrid

Reports to: ANZ Workforce Manager

Supports: RadCare, Clinical Directors

Direct reports: N/A

Location: Australia (commutable distance from either Sydney, Brisbane, Melbourne or Perth)

Please forward all applications to Amy Howie at ahowie@everlightradiology.com

Everlight Radiology – About Us
At Everlight Radiology, we provide the vital and unique resource of radiology reporting capacity to healthcare providers across the globe, operating 24/7 365 days of the year on a ‘Follow the Sun’ model. Everlight supports radiology departments across Australia, New Zealand, the UK, and Ireland and over the last 12 months has provided critical care to more than 1.2m patients globally. 
At Everlight, you’ll be joining a globally connected team of passionate and talented individuals with patient care at their heart. We work hard at being one team across challenging time zones. We’ll invest in your development through our CONNECT programme, ensuring we all reach our potential.

Scope of Position:
The Scheduling team is responsible for ensuring the daily workflow runs smoothly and efficiently, by rostering radiologists in accordance with their preferences and our demand. As a Relationship Manager, you will help us achieve that by working with stakeholders and nurturing relationships with radiologists.  This role is at the heart of our business and can make a real difference in patient lives. 

Responsibilities:
•    Facilitate and ensure radiologists are scheduled in accordance with business capacity requirements.
•    Communicate with Radiologists on a regular basis to fill both baseline and flexible capacity needs.
•    Provide detailed feedback to senior management on capacity deviation issues.
•    Nurture and maintain long-term relationships with existing radiologists through positive and responsive engagement.
•    Increase radiologists’ commitments to Everlight and enhance their experience with the business.
•    Assist with the Radiologist payment process by ensuring shifts are captured correctly, bonuses are reviewed, and timesheets are finalized and validated ahead of weekly export and monthly pay run.

What we are looking for:
•    Roster scheduling experience
•    Excellent communication, attention to detail, organisation, and team collaboration skills
•    Relates well to others in a confident and persuasive manner. 
•    Adapts and responds well to change, managing and coping effectively with setbacks.
•    Demonstrates financial awareness through controlled cost management.
•    Accept and tackles demanding goals with enthusiasm with evidence of achieving KPIs.
•    High attention to detail and ability to maintain data entry accurately and efficiently.
•    Experience with CRM/ Salesforce experience is desirable. 
•    Knowledge and understanding of the emergency health care system in Australia, New Zealand and the UK are strongly desirable.

What We Offer:

• A place to work where you can make a difference to patients’ lives.
• A hybrid flexible working environment
• An employee-led development program (CONNECT) to enhance your skills and career progression.
• Global offices in prime city locations
• Competitive remuneration package
• Study and exam leave.

Credentialing Co-Ordinator

Job Type: Full Time

Work Type: Hybrid Working

Location: Sydney

Manager: Global Credentialing and Medical Registrations Manager
ANZ Credentialing Team Leader

Please forward all applications to Jenny Berthold at jberthold@everlightradiology.com

Everlight Radiology
At Everlight Radiology, we provide the vital and unique resource of radiology reporting capacity to healthcare providers across the globe, operating 24/7 365 days of the year on a ‘Follow the Sun’ model. Everlight supports radiology departments across Australia, New Zealand, the UK, and Ireland and over the last 12 months has provided critical care to more than 1.2m patients globally. 
At Everlight, you’ll be joining a globally connected team of passionate and talented individuals with patient care at their heart. We work hard at being one team across challenging time zones. We’ll also invest in your development through our CONNECT programme, ensuring we all reach our potential.

Scope of Position:
The RadCare Credentialing Co-Ordinator is a member of the ANZ RadCare Credentialing Team. This role is crucial in the radiologist credentialing, on-boarding, and retention process. The position liaises with all new and existing radiologists in Australia, New Zealand, as well as any international locations such as South Africa, France, Canada, USA, Ireland, and the UK.
 
The RadCare Credentialing Co-Ordinator will be part of the Global Credentialing team within RadCare and reports directly to the RadCare Global Credentialing & Medical Registrations Manager. The position is responsible with updating and monitoring the credentialing information on all new and existing Radiologists. It will follow up on any requirements of new clients and credentialing queries.
The position may undertake special projects and general administration, if or when required.   

Primary Responsibilities 
1.    Assisting in the Recruitment, Onboarding and Training process of New Radiologists
1.1.    Coordinating Radiologists to provide necessary documents for onboarding. Distributing appropriate documents and information to Leadership, Clients and Internal Teams as required.
1.2.    Confirming requirements for Radiologist engagement process and supporting the Recruitment team, following up on engagement and credentialing information.
1.3.    Helping maintain data integrity relating to radiologists’ compliance and engagement with the business across Everlight systems.
1.4.    Liaise with the Medical Registrations team to organise international credentials for Radiologists.
1.5.    Escalating any significant issues to Team Leader.
1.6.    Assist with training and upskilling of colleagues within team.

2.    Monitoring, auditing, and processing the On-going Credentialing information of New and Existing Radiologists for Everlight Radiology Clients
2.1.    Update and maintain Radiologists personal and professional information to credential existing (re- credentialing) and new radiologists (initial credentialing) for Everlight Radiology’s Clients and reporting sites
2.2.    Regularly review and ensure all Radiologists contact, engagement and professional information is up to date.
2.3.    Assist Account Managers and Operations with any ad hoc credentialing requests.
2.4.    Investigate and develop ways of making the entire Credentialing process more efficient.
2.5.    Establish and maintain process for easily monitoring when documentation expires.
2.6.    Provision of reporting when required.
2.7.    Work on special projects when required that assist in the day-to-day management and reporting regarding credentialing.

3.    Assisting with Radiologist entry into Everlight’s Workflow
3.1.    Liaise with RSST to organise training and follow up sessions, as required.
3.2.    Ensuring all new Radiologists and existing Radiologists are trained and have all compliance documents in place. 

4.    General Office and Administration Duties
4.1.    General office administration duties, as required. 
4.2.    Providing administration assistance to the Medical Leadership Council.
4.3.    Other tasks and duties, as required within RadCare.

Performance Goals
•    Complete training for each element of credentialing, being proficient in all elements and subject matter expert for most credentialing enquiries.
•    Demonstrate commitment and understanding of the Credentialing team values.
•    Demonstrate commitment to achieving Team and Organisation KPIs.
•    Demonstrate proficiency on proprietary software, including Salesforce and Excel. 

Skills
Essential Skills:
•    Excellent verbal and written communication abilities; ability to adapt communication approach to interactions with stakeholders.
•    Interpersonal skills and ability to build relationships with Radiologists, peers and external clients.
•    Excellent administrative abilities and ownership of job results.
•    Capable of working independently and cooperatively as a member of a dedicated team.
•    High attention and eye for detail, able to maintain data entry accurately and efficiently.
•    Flexible and adaptable to change, able to work across departments and deal with challenging situations.
•    Capable of collaborating with a variety of individuals in a worldwide team and with foreign or overseas radiologists.
•    High computer and Microsoft Excel skills

Desired Skills:
•    Relevant qualification/experience in hospital administration and/or business admin.
•    Knowledge of Salesforce systems.

Behaviors:
•    Strong Initiative
•    Flexible
•    Resilient 
•    Articulate
•    Patient

Job Title: Payroll Officer

Location: Sydney Reporting Centre, Level 11, 70 Phillip St, Sydney

Workplace type: Hybrid

Please forward all applications to: vtran@everlightradiology

Reports to: Payroll Manager, ANZ 

Liaises with: All local and offshore staff
        Payroll vendor (Frontier for Ichris system)
        Time-sheeting & Attendance vendor (Deputy)
Finance Teams ANZ and UKI
    HR Teams ANZ and UK
    Radcare team: General Manager Radcare and Credentialing team
Radiologist Relationship team (Radiologist Rostering)
    Operations Team ANZ and UKI
    
Background:
Everlight Radiology is a global teleradiology business that provides specialist consultant radiologist services round the clock to healthcare providers.  The company started in Australia and today comprises 2 regions: ANZ with the head office in Sydney, and the UKI with a London head office. It's never 'after-hours' at Everlight Radiology. We operate 24/7, 365 days of the year.

Scope of Position:
The Payroll Officer is responsible for providing accurate, timely and efficient payroll services to Everlight Radiology’s staff, which includes the radiologists and all other employees who work for the Australian and New Zealand arm of the business.
The Payroll Officer works with Frontier, an outsourced payroll provider who is responsible for processing monthly and bi-monthly payrolls. The candidate is required to manage the accurate input of payroll data to Frontier, verify and deliver the final output for payment. Someone with a good eye for detail and sound knowledge of payroll-related matters is required. 
The Payroll Officer is required to assist the Payroll Manager to support departmental managers with pay concerns.
Exposure to Frontier’s IChris payroll system is desired.
Exposure to Deputy time and attendance system would be advantageous.

Principal Accountabilities:

1.    Ensuring Timely and Efficient Operational Aspects of Payroll and Associated Activities

1.1    Prepare the monthly management payrolls for Australia and New Zealand using Frontier’s Outsourced payroll team. 
1.2    Prepare the Bi-Monthly Payroll for Operations employees using Deputy Time and Attendance system and Frontier (outsourced).
1.3    Prepare data for all new employees and radiologists including contractor radiologists, and send to Frontier to set up, and check for correctness.
1.4    Prepare reports of annual leave balances by business unit each month for review by the CFO then send to the Global Executive team members before the 15th of each month.
1.5    Set up payments and bank files in HSBC.
1.6    Set up new employees in SuperChoice Super Clearing House and process super payments after each payrun.
1.7    Prepare and lodge reports for the ATO (STP) and NZ IRD (Payday Filing) after each pay period
1.8    Prepare Payroll journals for all payrolls, excluding radiologist payrolls, within 2 days of each payrun for review by the Payroll Manager ANZ
1.9    Address payroll concerns including pay and salary disbursement, overpayment recovery, leave management, tax and superannuation. 
1.10    Provide a responsive service to payroll matters and resolve enquiries, including assistance with payroll errors and pay correction. 
1.11    Ensure employee payments are processed accurately and within payment cycle. 
1.12    Comply with relevant employment laws, wage awards and Fair Work requirements. 

2.    General Payroll Concerns and Assistance to Financial and Account Matters

2.1    Prepare reports for the Finance team for inclusion in the monthly Board Reports, in a timely manner at month end. This includes FTE, headcount and sick leave taken reports.
2.2    IChris is used for headcount reporting for all new employees must be entered in IChris before the end of each month.
2.3    Prepare the analysis of UK recharges for the UKI Finance team, using pivot tables.
2.4    Support the Finance team to meet daily, weekly and monthly priorities, as required.
2.5    Prepare monthly payroll reconciliations of year-to-date payroll compared to the General Ledger.
2.6    Attend team meetings each month with the greater global finance team, which occur out of hours (evenings)

3.    Desired Candidate

3.1    The Payroll Officer will have at least 4 years payroll experience and ideally have been exposed to Award based payments as well as salaried payroll. 
3.2    Exposure to payroll journals would be well-regarded.
3.3    They must have intermediate or better excel skills and have had exposure to IChris or a similar payroll system
3.4    They must be able to work collaboratively with the Payroll Manager and the wider business to meet the demands of the payroll-function, in a business undergoing significant growth. 

Job Title:        Business Analyst 

Location:        Australia

Workplace Type: Remote

Type: Full-Time Permanent Role

Reports to:        Technology Project Manager ANZ

Please send all applications to Linda Gracie lgracie@everlightradiology.com 

Purpose of Job:      This role is responsible for assisting the Project Managers define requirements and solutions for business systems implementations. They will need to work with clinical, technology, operational, and administrative teams to define business requirements and support the development and implementation of Everlight’s strategic initiatives


Company Background

Everlight Radiology is a leading global teleradiology provider – an expert in after-hours and urgent reporting, specialising in emergency radiology.

Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across the UK, Australia, and New Zealand.

•    Service Excellence – using state of the art technology to make a difference in the provision of medical services
•    Quality – an uncompromising client and patient focus
•    Stringent Turn-around-Times for radiology reports – acting with urgency
•    Partnering with Hospitals – solving uniquely for the above any time of day but especially “out-of-hours”
•    Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback

We care about what we do, we value our employees, and we aim to excel in all aspects of our business.

Key Areas of Responsibility

• Work with the Project Managers to specify requirements for strategic Business projects
• Assist the Project Managers in delivering projects to plan and within required timeframes. 
• Participating in PMO meetings and meetings held related to projects including documentation of actions. 
• Collect and document the needs of internal stakeholders for internal systems, e.g. knowledge base / collaboration tools
• Drafting of documentation related to the project – may be operational, technical or business related. 
• Specify systems which go beyond the customers / stakeholders stated requirements and take into consideration; growth of the company, security, accessibility, maintainability, usability, productivity, and performance of Everlight systems
• Demonstrate a growth mindset and encourage the same mindset in others
• Be transparent in what you are doing and on the problems faced by the business
• Ensure knowledge is captured and disseminated within the team and across the organisation to aid others in supporting yourself and the team
• Learn and teach new technologies and skills as required
• Be able to articulate and assist others in understanding the goals and directions of the project. 
• Assist the project team in the definition and execution of test plans related to the project.

Monitoring, Quality & Development

• Assist with monitoring project reporting and assist PMO to report the information required by the executive team
• Help to maintain and ensure compliance to quality management processes for PMO / Programme works.
• Ensure interdependencies and risks across PMO / Programmes, the wider business and external organisations are identified and recorded.

Stakeholder Management

• Motivating others to deliver successful works.
• Managing stakeholders, taking account of their levels of influence, needs or agendas.
• Requesting information from business resources and ensuring timely delivery of works.
• Establishing robust and productive relationships at all levels of the organisation

In addition to the above you will be expected to deliver a number of other reasonable tasks the organisation requests of you to meet the needs of this growing business.


Ideal Candidate Profile

This position will suit a candidate with demonstrated experience of Business Analysis in a health oriented environment and possesses a strong desire for creating value for our company and clients. The candidate will also exhibit a strong capability and willingness to pick up and understand new concepts, especially regarding teleradiology imaging workflow and its related systems. 

We are looking for a skilled, passionate, and collaborative individual to join our growing global team, one who incubates a keen interest in technology that drives medical imaging to ultimately improve patient outcomes.

Essential Experience and Skills

•    Development and documentation of Business requirements, based on customers, users, market intelligence, and team feedback
•    Ability to “sell” project vision and bring others onboard with that vision
•    Contemporary relevant professional experience as a Business Analyst
•    Proven ability to assess and interpret information to formulate recommendations and provide specialist advice to enable the organisation to achieve strategic system outcomes
•    Strong relationship development skills and ability to build strong, collaborative relationships
•    Excellent written and verbal communication skills
•    Flexible attitude and ability to perform under pressure
•    Ability to work across multiple time zones, either on site or remotely
•    Team-building skills with technical and non-technical staff
•    Experience working both independently and in a team-oriented, collaborative environment
•    Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
•    Must be able to learn, understand and apply new technologies
•    Support diverse and inclusive work environment

Desirable Skills

•    Tertiary qualifications in a clinical or technology related discipline
•    Formal Business Analyst qualifications or certifications
•    Working knowledge of JIRA and Confluence
•    Experience in radiology or teleradiology workflows
•    Familiarity with compliance against ISO 27001

Cultural Fit
We are passionate about our organisation and our community. Everyone that works at Everlight is passionate about creating a best-in-class environment, helping our radiologists to save lives. We recognise the criticality of what we do.
We collaborate, we communicate, we share knowledge, we build each other up and we support each other. We share in success and failure. People working here are expected to bring their A-Game, but we recognise that the power of an effective team will always deliver more than the capability of any one individual. 
We employ self-starters that are motivated and motivating. Up and at it early, staying on the ball late. Kicking goals and making things happen. We celebrate diversity and we welcome people from all places and all backgrounds.
Employee engagement is the cornerstone of our organisational culture. This is a high-performance environment, but it’s also a fun place to work. We work hard to ensure this is an enjoyable, considerate, and caring workplace.

Title: Junior Accountant
Location: Sydney office, Level 11, 70 Phillip St, Sydney

Reports to: ANZ Financial Controller

Applications to be sent to: mkan@everlightradiology.com

What we’re looking for?
A vibrant and motivated individual who is keen to start a career in Finance within the Healthcare industry. You will be working for one of the leading, and fastest-growing companies in Teleradiology and will be exposed to a learning and development plan which will allow you to progress in your career.

Company:

• Everlight Radiology is Australia’s leading teleradiology provider, operating in Australia, NZ and UK, with our radiologists located around the globe.
• The business operates in a fast-paced, technology driven profession in a 24 / 7 ‘follow the sun’ business model.
• Everlight Radiology is a private equity-backed company, undergoing significant growth in both existing markets and via acquisition.

Team:

• Working with a team of 5 finance professionals in head office, in collaboration with offshore finance team leads.
• This role reports to the Financial Controller.

Role:

• Accounts receivables and active collection of outstanding debtors.
• Accounts payable, including processing of invoices, supplier invoice management and payment runs and liaising with vendors.
• Banking duties, including bank reconciliations, applying receipts and payments against sales invoices and vendor invoices respectively. Daily banking transactions posting and cashflow update.
• Assist the team with the Rad pay process including saving contracts, uploading invoices, and emailing the invoices to radiologists.
• Manage employee's credit card expenses including uploading a journal to the finance system Posting of journals.
• Perform month-end tasks such as balance sheet reconciliations including payroll accounts.
• Support the group's annual financial audit processes including answering audit queries, proving samples and assist with FBT.
• Support the Financial Controller with adhoc tasks as required.
• The successful candidate will also be provided training on Medicare (CMBS) coding relating to Teleradiology, to provide assistance and relief to the billing team when required.
• Other ad-hoc administrative duties when required.

Systems Experience:

• Intermediate Excel and Word skills
• Exposure to Financial Force and Sales Force would be advantageous

What you'll need to succeed:
In order to be successful in this role, you will:

• have a basic level of transactional accounting experience
• possess the ability to meet deadlines
• have good attention to detail
• be a team player and have strong organisational skills
• be professional in person and have a willingness to learn as well as a hard-working, can-do attitude with a strong determination to succeed
• have excellent communication skills
• possess an intermediate level in Excel and Word skills
  
  

This role requires a flexible working style, to accommodate global business needs. You will ideally have completed or are currently undertaking an Accounting or Finance related bachelor’s degree. Previous experience in the healthcare industry would be an advantage.

Location: Australia

Type: Full Time Permanent Role

Team Lead: Global Lead – Cloud Architecture & Strategy

Dept. Manager: Global Infrastructure Manager

Purpose of Job: Administration, implementation, and maintenance of Everlight’s public cloud environment IaaS (Infrastructure as a Service) resources. Provide a senior point of technical escalation, knowledge, mentoring, and documentation for our global technical teams.

Applications to be sent to dknott@everlightradiology.com

Company Background
Everlight Radiology is a leading global teleradiology provider – an expert in after-hours and urgent reporting, specialising in emergency radiology.

Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK.

• Service Excellence – using state of the art technology to make a difference in the provision of medical services
• Quality – an uncompromising client and patient focus
• Stringent Turn-around-Times for radiology reports – acting with urgency
• Partnering with Hospitals – solving uniquely for the above any time of day but
especially “out-of-hours”
• Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback

We care about what we do, we value our employees, and we aim to excel in all aspects of our business.

Key Areas of Responsibility

• Managing and deploying applications to AWS using Infra-as-code (GitOps)
• Administration of AWS environments and migrations of applications to AWS
• Collaborate closely with other teams to ensure consistent architectural alignment (including Networking, Linux, Windows & containers)
• Provide analysis, response, and resolution to incidents and service requests as escalated by our support team
• Assist with mentoring technical staff on applied concepts that fall under the role’s responsibilities
• Assist with creating and maintaining centralised documentation for technical staff (guides and knowledge sharing for designs, system builds, support, administration)
• Assist with monitoring & alerting cloud systems (deploy, alert, recover)
• Assist with the management of key vendors and service providers
• Achieve maximum system uptime and performance through considered design
• Enforce and support a recurrent update maintenance schedule as applicable (security, features, releases, etc.)
• Assist with security considerations, implementations, and management thereof
  
  

Ideal Candidate Profile
This position will suit a subject matter/DevOps expert in administering public cloud IaaS platforms and their contained services, with 5 years of analytical experience and 2 years of administrative experience. The candidate will exhibit a strong capability and willingness to pick up and understand new concepts, especially regarding teleradiology imaging workflow systems.

We are looking for a skilled, passionate, and collaborative individual to join our growing global team, one who can incubate a keen interest in technology that drives medical imaging to ultimately improve patient outcomes.

Essential Experience and Skills

• Advanced experience in the design, deployment, and maintenance of production IaaS environments
• Advanced knowledge and experience with AWS services including but not limited to:
  - Compute - EC2, ECS, Lambda, ELB, Serverless
  - Migration from on-prem to AWS
  - Management – CloudFormation / CDK / Terraform
  - Database & Storage – S3, RDS, DynamoDB, Athena
  - Networking – VPC, Direct Connect
  - Security & Monitoring - IAM, CloudWatch, VPC
  - Source control / CI/CD pipelines
• Design, implement, and deploy docker containers and their orchestration systems
• CI/CD pipelines of cloud services and general process automation through scripting (Bash / Python / Node.js)
• Experience with hybrid infrastructure design, implementation, and maintenance (cloud vs. on-premises)
• Advanced experience in change and configuration management, including stakeholder engagement and achieving endorsement
• Deep familiarity with cloud pricing models, efficient resource management, and knowing what designs/systems are most cost-effective within cloud environments
• An experienced advocate of various open-source software initiatives
• Experience in designing resilient and scalable systems (fault-tolerance, load- balancing, clustering, et al)
• Experience in the application of information security practices in the cloud
• Well-practiced in DevOps framework and methodologies
• Familiarity with business continuity and disaster recovery techniques
• Excellent written and verbal communication skills
• Flexible attitude and ability to perform under pressure
• A commitment to methodical quality
• Ability to work well within a small team or independently
• To have strong problem solving and troubleshooting skills
• Proactive and self-motivated, using initiative to find and deliver innovative solutions

Desirable Skills
• Experience in SQL Server and database administration
• Experience in Amazon Connect
• Data architecture & best practices in AWS
• Understanding of DICOM and HL7 protocols
• Experience in machine learning and its practical application
• Experience in ISP-level networking (ASNs, iBGP, eBGP, etc.)
• Experience in administering medical imaging environments (PACS)
• Experience in radiology or teleradiology workflows
• Familiarity with compliance against ISO 27001 or HIPAA
• Exposure to ITIL standards and processes

Only direct applications from Australian citizens or permanent residents will be considered.

Title: Operations Coordinator
Location: Brisbane, Sydney, Perth, Melbourne, and Auckland
Job Type: Full Time, Permanent Role

Reports to: Operations Manager
Division: Operations
Supports: Radiologists and clients 

Right to work: Due to the extensive training required for this role, we can only accept applications from those with unrestricted rights to work.

Applications to be sent to: JNorman@everlightradiology.com

Company Background 

Everlight Radiology is a global teleradiology group providing critical support to health services and their patients throughout Australia, New Zealand, the UK, and Ireland. Due to ongoing growth in demand, we are expanding our global teams of Operation Coordinators based in Australia and New Zealand. Our multiple, global offices allow us to operate 24/7, 365 days a year – it is never 'after-hours' at Everlight Radiology. We care about what we do, we value our employees, and we aim to excel in all aspects of our business. We are always looking for talented individuals to join us, and we are an equal opportunity employer. We are proud of our diversity and committed to creating an inclusive environment for our people.

Summary of Role

As an Operations Coordinator, you will join a dynamic, diverse, and collaborative team to support our specialist radiologists as they report cases for patients across the globe. You will be part of our highly skilled team of Operations Coordinators supporting radiologists and clients with administrative tasks to deliver quality reports that save lives. We focus on people development, and you will have various opportunities for personal as well as professional growth.

Ideal Candidate Profile

We are currently recruiting for ambitious and motivated Operations Coordinators to join us in Brisbane, Sydney, Perth, Melbourne, and Auckland on a full-time basis. The ideal candidate will be highly organised with customer service experience. You should demonstrate evidence of adaptability, IT proficiency, and strong teamwork. 

You should also have a proven track record of delivering results under pressure and the ability to manage multiple stakeholders and tasks. We are looking for problem solvers, who will never hesitate to roll up their sleeves and get stuck in. If you think you can use your initiative to deliver solutions and assist our clients and radiologists across the world, we want to hear from you.

Key Responsibilities

• Liaise between clinicians, radiographers, and radiologists based around the world
• Provide full administrative support to radiologists
• Support radiologists to report routine and urgent radiology exams by preparing medical transcriptions
• Provide frontline support to our clients – including doctors and radiographers across the world by ensuring patients’ reports are available to clinicians
• Maintain patient information
• Manage various IT systems and troubleshooting when required to avoid delays

Essential Requirements:

• Be able to multitask, remain calm under pressure, and work in a fast-paced environment
• Be able to work independently as well as being part of a supportive and diverse team
• Be proactive and able to prioritise and demonstrate a can-do attitude
• Be organised with the ability to work to deadlines and possess some administration experiences
• Be able to confidently build and maintain supportive relationships with radiologists, operations colleagues, and clients
• Be a methodological thinker with attention to detail and a problem solver
• Be computer literate with intermediate skill levels in Outlook, Word, and Excel
• Enjoy working with people and want to have fun as part of a team
• Have strong verbal and written communication skills.

Desirable Requirements:

• Have knowledge of medical terminology or willingness to learn this
• Have experience within the healthcare sector or customer service sector.

Additional information

Place of work:

At Everlight Radiology, we value flexibility! We operate on a hybrid working model where you will have the opportunity to work from home as well as from our offices.
In Australia our offices are in Brisbane, Sydney, Perth, and Melbourne and you can work in whichever office is most convenient for you.

Hours:

Your daytime shift patterns will vary across 365 days a year. You will be contracted on 37.5 hours per week, and this could include some weekends and/or public holidays.

Remuneration:

• Starting salary - $55,000
• Company pension
• Other company benefits

Title: IT Support Analyst
Location: London, UK, Sydney, AU
Type: Full Time, Permanent Role

Applications to be sent to: hashraf@everlightradiology.com

Company Background 

Everlight Radiology is a leading global teleradiology provider - an expert in after-hours and urgent reporting, specialising in emergency radiology. Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK. 

• Service Excellence – using state of the art technology to make a difference in the provision of medical services.
• Quality – an uncompromising client and patient focus.
• Stringent Turn-around-Times for radiology reports – acting with urgency.
• Partnering with Hospitals – solving uniquely for the above any time of day but especially “out-of-hours”.
• Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback
  We care about what we do, we value our employees, and we aim to excel in all aspects of our business.

Key Areas of Responsibility

•  Provide support to members of staff internally and to external clients, ensure that incidents and service requests are dealt with in a timely and professional manner.
•  Answer user inquiries regarding computer software and/or hardware operations to resolve client issues.
• Troubleshoot Tier 1-3 issues, including Active Directory, Exchange & Application issues (on the job training to be provided).
• Log all phone calls made to the Service Desk, ensuring that all issues are captured in the Service Desk software.
• Resolve Client issues including escalation of major hardware and/or software issues or defective products.
• Adhere to departmental procedures to ensure clients are kept well informed of ticket status and product availability to manage client expectation and ensure overall client satisfaction.
• Perform other duties as assigned.
• Ability to work on projects as required.
• You will need to participate in a seven-day rota, this will include mandatory weekend work.
• Your shift will start not early then 08:30AM and will finish no later than 10:30PM – This is for London based position in local time.
• Your shift will start not early then 07:00AM and will finish no later than 08:00PM. This is for Sydney based position in local time.

Ideal Candidate Profile

This position will suit a person with excellent customer service skills. Prior experience in a 24*7 business and a patient critical environment is preferable. The candidate will exhibit a strong capability and willingness to pick up and understand new concepts, especially regarding tele radiology workflows and core IT troubleshooting skills.

We are looking for a skilled, passionate, and collaborative individual to join our growing Global Technology Team. The ideal candidate will have a keen interest in healthcare technology and would be looking to use their experience and knowledge to ultimately improve patient outcomes. Humour, commitment, and a desire to deliver outstanding customer satisfaction is key.

Desirable Skills:

• Application and Server; support and troubleshooting
• Familiar with SQL queries
• AWS Cloud troubleshoot and support
• Office 365 support
• Experience with PACS/RIS software and DICOM/HL7 standards.
• Experience of working with HL7 integration engine (Mirth)
• Good understanding of the ITIL Framework
• Ability to write clear documentation
• Ability to analyse the log files
• Familiarity with Atlassian tools (Jira, Confluence)
• Workstation build experience

Beneficial skills:

• AWS Connect
• Linux, Active Directory, Windows Server 2012 & above, Exchange Server
•  SQL Server 2012 & above
• Previous on-call/shift experience
• Scripting, firewalls, routers, DNS, file servers, domain servers, print servers, IIS, Office 365

Cultural Fit

We are passionate about our organisation and our community. Everyone that works for Everlight is passionate about creating a best-in-class environment, helping our radiologists to save lives. We recognise the criticality of what we do.

We collaborate, we communicate, we share knowledge, we build each other up and we support each other. We share in both success and failure. People that work here are expected to bring their A-Game, but we recognise that the power of an effective team will always deliver more than the capability of any one individual.

Employee engagement is the cornerstone of our organisational culture. This is a high-performance environment, but it is also a fun place to work. We work hard to ensure this is an enjoyable, considerate, and caring workplace. We recruit on ability, communication and fit.

FRANZCR Diagnostic Radiologists in Canada - Teleradiology for ANZ

Location: Ontario

Permanent employment position

Everlight Radiology, the world’s most global teleradiology firm, is growing our team of diagnostic radiologists reporting for our Australian and New Zealand clients from Ontario. Reporting remotely from your home in Ontario, Canada during your normal waking hours you will be :

• Working remotely from home, providing clinical medical imaging reporting services to patients located in Australia and New Zealand, and any other country where your qualifications may be applicable, including general X-ray, CT and MRI scans at the Service Levels and at the standards set by the Company under its policies, procedures and code of conduct;
• Using and imparting your expert knowledge of emergency radiology reporting on the other radiologists, to improve and further develop their skills;
• Working with the other radiologists in a positive and supportive manner;
  Helping develop and facilitate a stronger relationship with all Everlight’s clients;
• Participating in our world-leading peer review programme to ensure patient safety;
• Loving the flexibility of reporting hours of your choosing during your normal waking hours;
• Enjoying our highly evolved systems and processes, purpose-designed to enable our teleradiologists to simply focus on reporting.

Everlight was established and is still lead by radiologists - we understand who you are and what contributes to a satisfying professional experience. We make sure that you can advance your career while improving your own quality of life.

You’ll have all the challenging and interesting cases you are looking for, but with the freedom and flexibility to work on your terms - there is no on-call or overnight work - your roster is agreed with you on an ongoing basis.

Reporting remotely from your home in Ontario during your normal waking hours, mostly early morning starts, you will be in a high-acute workflow dominated by emergency and trauma cases. You will find the work stimulating, our leadership supportive and our standards absolutely top-notch - everything has been designed by radiologists to make sure you are empowered to simply focus on producing the very best reporting you can to ensure patient welfare.

Features and benefits of reporting for Everlight Radiology Australia in Canada:

• Remuneration is structured as base + piecemeal ranging CAD275,000 to 450,000 - but there is no ceiling
  engagement is full-time at only 63 hrs/fortnight with no oncall and no overnight requirements
• Everlight can potentially visa-sponsor you to remain in Ontario and cover associated costs
• Regular RANZCR-compliant in-house CPD events
• your reporting kit is provided and managed by our global IT team
  a supportive, collegial culture with a strong focus on your safety and professional growth.

To be suitable for this position you will be required to have:

• Fellowship of the Royal Australian and New Zealand College of Radiology (FRANZCR);
• Specialist registration in the speciality field of Diagnostic Radiology with the Medical Board of Australia/AHPRA registration + be eligible/hold Vocational Registration in Diagnostic & Interventional Radiology with the Medical Council of New Zealand;
• The academic standard of medical English language suitable for reporting (essential); 
• Ideally, hold or have recently held, specialist radiologist position in a public hospital, reporting Emergency and Trauma cases. This is preferred but not essential and we assess all applicants on an individual basis

Saving lives is at the heart of what we do, which is why we work hard to get it right for our radiologists, no matter where they are, so you can deliver the very best of patient care.

To explore how Everlight can help you keep a professional presence in ANZ whilst still earning well and enjoying life in Canada call Trish Hay (NSW business hours please) on +61 432 084 415 or complete this form