Location: Level 11, 70 Phillip Street, Sydney NSW 2000, Australia

Reports to: ANZ or UKI Workforce Manager

Division: Corporate Development Office

Supports: RadCare & Clinical Directors

Applications to be sent to rbouches@everlightradiology.com

Everlight Radiology (established in 2006 as Imaging Partners Online) is a global radiology partner providing healthcare professionals with highly responsive, accurate and resource-efficient services to support healthcare professionals and enhance patient care.

It's never 'after-hours' at Everlight Radiology. We operate 24/7, 365 days of the year, delivering more than 40,000 reports each month.

Purpose: to enable better patient care.

Vision: to make quality radiology globally accessible.

Scope of Position:
The primary responsibility of the Relationship Manager is developing and nurturing relationships with radiologists, focusing solely on internal relationships with Australian, Zealand and UK radiologists located across our global network.

In addition, this role will assist with the scheduling needs for all radiologists being responsible for ensuring the daily workflow runs smoothly and efficiently.

You will support the Global Workflow Manager by liaising with our Clinical Directors and Radiologists to meet the scheduling and reporting needs of our clients.

Primary responsibilities:

1. Account plan development and relationship management

• Nurturing and maintaining long term relationships with existing radiologists through positive and responsive engagement with regular reviews.
• Take ownership of a cohort of ANZ and UK qualified radiologists with the objective of increasing their commitments to Everlight and enhancing their experience with the business
• Identify opportunities for streamline campaigns, services and channels that will lead to an increase in radiologist hours/ productivity.
• Operating within the approved budget to develop strategies that incentivise and reward radiologists.

2. Rostering and scheduling

• Facilitating and ensuring radiologists are scheduled in accordance with business capacity requirements.
• Communicating with Radiologists on a regular basis to fill both baseline and flexible capacity needs.
• Provide detailed feedback to senior management on capacity deviation issues.
• Responsible and accountable for the rostering amongst the wider capacity workflow.

• Ensuring timesheets are finalized and validated ahead of weekly export and monthly pay run.
• Assist with tracking of different shift types to ensure that the right shift is captured in the online rostering system.
• Monthly and quarterly bonuses are reviewed, entered and processed correctly.

4. Operate with a high degree of responsibility and professionalism

• Maintain a high level of professionalism and accountability.
• Ensure that communication is always clear throughout all ELR offices, especially between the Operations team, radiologists and clients.
• Ensure effective communication. channels are maintained at all times.
• Responsible for daily administration tasks undertaken in internal CRM systems.
• Complete any ad hoc duties requested by senior management from time to time in a timely manner.

• Managing accounts with a diverse range of geographies, personalities and personal preferences.
• Operating within a global firm where radiologists operate across a range of international timezones and the ability to manage these relationships. effectively with a relationship and commercial outcome focus in mind.
• Rostering according to changeable and shifting supply and demand.
• Getting radiologists to commit to working during holiday periods, public holidays etc.

• Experience building trusted personal relationships with specialist doctors particularly Australian, New Zealand and UK qualified doctors.
• Account management/ relationship management and/or roster scheduling experience.
• Excellent communication and networking skills.
• Relates well to others in a confident and persuasive manner.
• Adapts and responds well to change managing and coping effectively with setbacks.
• Works strategically to realise organisational goals.
• Demonstrates financial awareness. through controlled costs management.
• Accept and tackles demanding goals with enthusiasm with evidence of exceeding and achieving KPI’s.
• Result focused delivery aligned with client needs and project goals.
• Ability to focus on account holder needs and satisfaction while monitoring quality and productivity.
• Strong organisational skills in order to set objectives and plan activities in advance.
• High attention to detail and ability to maintain data entry accurately and efficiently.
• Strong knowledge of working with CRM/ Salesforce experience is desirable but not essential.
• Knowledge and understanding of the emergency health care system in Australia, New Zealand and the UK strongly desirable.

Location: Level 11, 70 Phillip Street, Sydney NSW 2000, Australia

Reports to: ANZ or UKI Workforce Manager

Division: Corporate Development Office

Supports: RadCare & Clinical Directors

Applications to be sent to rbouches@everlightradiology.com

Everlight Radiology (established in 2006 as Imaging Partners Online) is a global radiology partner providing healthcare professionals with highly responsive, accurate and resource-efficient services to support healthcare professionals and enhance patient care.

It's never 'after-hours' at Everlight Radiology. We operate 24/7, 365 days of the year, delivering more than 40,000 reports each month.

Purpose: to enable better patient care.

Vision: to make quality radiology globally accessible.

Scope of Position:
The primary responsibility of the Relationship Manager is developing and nurturing relationships with radiologists, focusing solely on internal relationships with Australian, Zealand and UK radiologists located across our global network.

In addition, this role will assist with the scheduling needs for all radiologists being responsible for ensuring the daily workflow runs smoothly and efficiently.

You will support the Global Workflow Manager by liaising with our Clinical Directors and Radiologists to meet the scheduling and reporting needs of our clients.

Primary responsibilities:

1. Account plan development and relationship management

• Nurturing and maintaining long term relationships with existing radiologists through positive and responsive engagement with regular reviews.
• Take ownership of a cohort of ANZ and UK qualified radiologists with the objective of increasing their commitments to Everlight and enhancing their experience with the business
• Identify opportunities for streamline campaigns, services and channels that will lead to an increase in radiologist hours/ productivity.
• Operating within the approved budget to develop strategies that incentivise and reward radiologists.

2. Rostering and scheduling

• Facilitating and ensuring radiologists are scheduled in accordance with business capacity requirements.
• Communicating with Radiologists on a regular basis to fill both baseline and flexible capacity needs.
• Provide detailed feedback to senior management on capacity deviation issues.
• Responsible and accountable for the rostering amongst the wider capacity workflow.

• Ensuring timesheets are finalized and validated ahead of weekly export and monthly pay run.
• Assist with tracking of different shift types to ensure that the right shift is captured in the online rostering system.
• Monthly and quarterly bonuses are reviewed, entered and processed correctly.

4. Operate with a high degree of responsibility and professionalism

• Maintain a high level of professionalism and accountability.
• Ensure that communication is always clear throughout all ELR offices, especially between the Operations team, radiologists and clients.
• Ensure effective communication. channels are maintained at all times.
• Responsible for daily administration tasks undertaken in internal CRM systems.
• Complete any ad hoc duties requested by senior management from time to time in a timely manner.

• Managing accounts with a diverse range of geographies, personalities and personal preferences.
• Operating within a global firm where radiologists operate across a range of international timezones and the ability to manage these relationships. effectively with a relationship and commercial outcome focus in mind.
• Rostering according to changeable and shifting supply and demand.
• Getting radiologists to commit to working during holiday periods, public holidays etc.

• Experience building trusted personal relationships with specialist doctors particularly Australian, New Zealand and UK qualified doctors.
• Account management/ relationship management and/or roster scheduling experience.
• Excellent communication and networking skills.
• Relates well to others in a confident and persuasive manner.
• Adapts and responds well to change managing and coping effectively with setbacks.
• Works strategically to realise organisational goals.
• Demonstrates financial awareness. through controlled costs management.
• Accept and tackles demanding goals with enthusiasm with evidence of exceeding and achieving KPI’s.
• Result focused delivery aligned with client needs and project goals.
• Ability to focus on account holder needs and satisfaction while monitoring quality and productivity.
• Strong organisational skills in order to set objectives and plan activities in advance.
• High attention to detail and ability to maintain data entry accurately and efficiently.
• Strong knowledge of working with CRM/ Salesforce experience is desirable but not essential.
• Knowledge and understanding of the emergency health care system in Australia, New Zealand and the UK strongly desirable.

Location: London, UK

Reports to: Global Scheduling Manager

Direct Reports: UKI Scheduling Team

Liaises with: 
Group Chief Operating Officer
CEO UKI
UK Radiologists
ANZ Scheduling Team
Recruitment Manager
Leadership Team
IT Department
Operations Team

Applications to be sent to emacgregor@everlightradiology.com

Everlight Radiology (established in 2006 as Imaging Partners Online) is a global radiology partner providing healthcare professionals with highly responsive, accurate and resource-efficient services to support healthcare professionals and enhance patient care.

It's never 'after-hours' at Everlight Radiology. We operate 24/7, 365 days of the year, delivering more than 40,000 reports each month.

Purpose: to enable better patient care.

Vision: to make quality radiology globally accessible and to advocate and invest in continuous improvements in standards of practice.

Scope of Position:
The position exists to work within the Scheduling Team, supporting the recruitment and onboarding of new Radiologists while managing the scheduling of current Radiologists to ensure there is always appropriate capacity to support growing client demand.

The Workforce Management function is in service of the MLC and UK Radiologists. The role will play a supporting role in professionalising the Rad relocation experience and designing and executing projects that enhance the EVP.

The scheduling teams across Australia and the United Kingdom will report into the role with the role actively participating in Capacity Council meetings.

Primary responsibilities:

• Managing the scheduling team by allocating radiologists to team members for account management and ensuring KPI’s are being met
• Ensuring capacity deficits and surplus are managed and communicated to the appropriate broader audience
• Providing guidance alongside the workflow analyst for recruitment to support targeted campaigns
• Managing and leading the scheduling team in the delivery on resourcing outcomes, stakeholder management, systems and process
• Assisting RadCare with relocation experiences and opportunities for radiologists.
• Scheduling representation at capacity council meetings
• Providing accurate and final timesheets to Finance for monthly radiologist payroll
• Work closely with our senior and executive leadership team to understand current and future operational requirements
• Manage or provide support to define and implement an effective communications plan to drive a shared understanding of key resource metrics.

• Oversee and support the relationship management teams
• Ensure all Radiologists’ account plans are completed and up to date
• Drive consistent service, reduced costs and increased reach through pro-active placement of resources
• Providing coaching, support and guidance to team members to deliver best in class support
• Establishing and managing relationships with business management and commercial functions across the business to align resourcing plans and requirements
• Improve scheduling team’s systems and processes to ensure efficient scheduling of radiologists
• Take an active role in the Capacity Council weekly meetings to ensure any capacity challenges are highlighted as soon as possible
• Ensure that there is enough scheduling cover to facilitate cover over an extended day to support Operations
• Work with both Operations Managers to ensure Operations cover matches radiologist capacity
• Ensure team are meeting all KPIs set and report monthly against them
• Assist with the recruitment of the scheduling team in the UK and ANZ, as appropriate
• Practice a culture whereby proximity creates responsibility
• Produce and maintain scheduling training documentation
• Monitor the performance of the scheduling team and embrace the CONNECT concept to improve personal development of self and team
• Assist with the recruitment and onboarding process for all new radiologists
  
  

• Working across borders and teams in collaboration

• Customer focus, with excellent interpersonal skills
• Humanistic, friendly and approachable disposition
• Analytical thinking
• High degree of initiative
• Strong people manager
• Self-starter evidence of high work ethic

• Evidence of high ethical standards
• Above-average numeric and verbal fluency

Location: Sydney Reporting Centre, Level 11, 70 Phillip St, Sydney

Reports to: Regional Financial Controller ANZ

Subsidiary Position: Payroll Officer Part-time

Liaises with:
All local and offshore staff
Payroll vendor (Frontier, for Chris21 system)
Time-sheeting & Attendance vendor (Deputy)
BI Manager- regarding Radiologist payruns and Board Reporting
Radcare team: General Manager Radcare and the Credentialing Team
Radiologist Relationship managers
Operations Team, ANZ & UKI
Finance Teams, ANZ and UKI
People & Culture (HR) Team, ANZ and UKI

Background:
Everlight Radiology (established in 2006 as Imaging Partners Online) is a global radiology partner providing round the clock critical radiology services, including urgent after-hours or urgent daytime reporting, routine or backlog reporting, to client hospitals and healthcare organisations.

It's never 'after-hours' at Everlight Radiology. We operate 24/7, 365 days of the year, delivering more than 50,000 reports each month (April 2019). Everlight is committed to excellence, is customer focused, provides customised IT solutions, reporting is actioned by highly skilled accredited radiologists in rapid turnaround times.

Scope of Position:
The Payroll Manager role sits within Finance team and is accountable to the Regional Financial Controller ANZ.

The role is responsible for providing accurate, timely and efficient payroll services to Everlight Radiology’s staff and is responsible for managing the Payroll Officer Part-time.
This position works with external vendors who are responsible for processing a Bi-Monthly Australian payroll and monthly ANZ Radiologist and Management payrolls. The Payroll Manager is required to manage the accurate input of payroll data to Frontier/ADP, check, advise of amendments or corrections, verify and deliver the final output for payment. The position requires a high level of understanding of all payroll-related matters.

Knowledge of Frontier’s Chris21 payroll system is required, as is knowledge of the Deputy time and attendance system. Advanced Excel skills are also a requirement for this position.

Knowledge of overseas pa
This is a full-time role requiring 5 days commitment per week.

Principal Accountabilities:

• Ensure compliance with payroll legal obligations related to pay and conditions, including management salaries, piecemeal payments, foreign exchange conversions, the Health Professionals and Support Services Award, superannuation, payroll tax, workers compensation, STP and NZ Payday Filing, US payroll, and end of financial year reporting in Australia, New Zealand and the US.
  
  
• Manage payroll concerns including pay and salary disbursement, overpayment recovery, leave management, tax, GST and superannuation.Liaise with other Departmental Managers and with the People & Culture team (HR) on wage and pay queries.
• Work closely with the UKI members of the Finance team in relation to radiologists working across the two regions and recharged. After-hours meetings are held at regular intervals using Microsoft Teams.
• Work closely with the Accounts Payable team regarding payments for radiologists working on professional services contracts.
• Provide a responsive service to all payroll matters and resolve difficult enquiries, including assistance with payroll errors and pay correction.
• Ensure employee payments are processed accurately and within payment cycle.
• Work closely and communicate regularly with the Chris21/Frontier payroll bureau team members to ensure Everlight’s payroll deadlines are met.

• Working closely with the Payroll Officer, ensure accurate use of the Chris21 payroll system for ANZ payrolls and ADP for the US payroll, and all other relevant database systems, including Deputy and the Middleware (used for radiologists pay preparation)
• Ensure all employee records set up by the payroll bureau are accurate
• Bi-Monthly Payroll: Assist the Payroll Officer as required in the preparation of the Bi-Monthly payroll, which includes the downloading of timesheet data from Deputy
• AU and NZ Management Payrolls: Assist the Payroll Officer to update the ANZ Management payrun summaries each month to balance the against the Chris21 payroll reports. These payrolls are for salaried auto-paid employees.
• Radiologist payrolls “Radpay”: To start the monthly process these steps are taken:
• Export monthly radiologist timesheet data from Deputy for upload into Middleware to calculate radiologists’ piecemeal payments and monthly salaries
• Update the exchange rates in the Middleware in readiness for the Radpay process.
• Prepare and review EFT Reconciliation Reports for each payroll to summarise Gross and EFT values
• Review Payroll Journals and load into Financial Force: Work with the Payroll Officer to prepare and load the journals for payroll, payroll tax and superannuation

• Regularly communicate with the Company’s external contacts, including following up pay queries and receiving notification of completed pay runs.
• Maintain accounts and working relationships with relevant vendors.
• The ability to prepare Ad Hoc reports from Chris21 Report Writer is required.

• Assist the Chief Financial Officer, the Regional Financial Controller ANZ and the Financial Controller UKI on special projects relating to the Finance team, as and when required.
• Support and ensure the Finance team meet daily, weekly and monthly priorities, as and when required.
• Assist the Payroll Officer with the compilation of data required by the BI Manager for Board Reporting each month-end

What you'll need to succeed:
In order to be successful in this role, you will:

• 5 year + experience as payroll manager or similar role
• have strong communication skills, dealing with doctors, managers and employees
• possess the ability to meet deadlines
• have attention to detail
• be a team player and strong organisational skills
• good analytical and problem solving skills
• be professional in person and have a willingness to learn as well as a hard-working, can-do attitude with a strong determination to succeed
• possess an intermediate level in Excel and Word skills
• experience with Chris 21 and Deputy time & attendance system would be an advantage.