The Everlight support teams form the essential connection that brings the world’s best radiologists to patients in need across the world. We strive for quality and consistency in everything that we do, whether it is delivering an urgent report at 5am or essential equipment to a radiologist who’s ready to report.

We are a rapidly growing business which means our people are agile and continually adapting to changes. This can make our work and environment really challenging at times but we balance that with the opportunity to grow our careers and contribute like nowhere else.

We know the impact our work has and go the extra mile because we are compelled to bring the services to more patients in urgent need.

Background-1

We have regular, quality conversations about development, wellbeing and growth. That’s because we want this to be the place we come to achieve great things and to be at our best.  And we support this with an ever-expanding range of initiatives, such as exchange programmes where people have the opportunity to travel to one of our other offices and gain new experiences, connecting people to development opportunities within the business as well as challenging them to lead their own careers and create opportunities for growth.  

At Everlight we are welcoming and we work hard at being one team across challenging time zones. In our region we stay connected through our Design Team – the people pulse of the business, our Capacity Council – the workflow pulse of the business, regular business briefings, team meetings, a monthly newsletter and most importantly, informal chat over a great cup of coffee in the kitchen.  

Make an enquiry Join our team

Current Positions

Business Analyst

Job Title:        Business Analyst 

Location:        Australia

Workplace Type: Remote

Type: Full-Time Permanent Role

Reports to:        Technology Project Manager ANZ

Please send all applications to Linda Gracie lgracie@everlightradiology.com 

Purpose of Job:      This role is responsible for assisting the Project Managers define requirements and solutions for business systems implementations. They will need to work with clinical, technology, operational, and administrative teams to define business requirements and support the development and implementation of Everlight’s strategic initiatives


Company Background

Everlight Radiology is a leading global teleradiology provider – an expert in after-hours and urgent reporting, specialising in emergency radiology.

Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across the UK, Australia, and New Zealand.

•    Service Excellence – using state of the art technology to make a difference in the provision of medical services
•    Quality – an uncompromising client and patient focus
•    Stringent Turn-around-Times for radiology reports – acting with urgency
•    Partnering with Hospitals – solving uniquely for the above any time of day but especially “out-of-hours”
•    Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback

We care about what we do, we value our employees, and we aim to excel in all aspects of our business.

Key Areas of Responsibility

  • Work with the Project Managers to specify requirements for strategic Business projects
  • Assist the Project Managers in delivering projects to plan and within required timeframes. 
  • Participating in PMO meetings and meetings held related to projects including documentation of actions. 
  • Collect and document the needs of internal stakeholders for internal systems, e.g. knowledge base / collaboration tools
  • Drafting of documentation related to the project – may be operational, technical or business related. 
  • Specify systems which go beyond the customers / stakeholders stated requirements and take into consideration; growth of the company, security, accessibility, maintainability, usability, productivity, and performance of Everlight systems
  • Demonstrate a growth mindset and encourage the same mindset in others
  • Be transparent in what you are doing and on the problems faced by the business
  • Ensure knowledge is captured and disseminated within the team and across the organisation to aid others in supporting yourself and the team
  • Learn and teach new technologies and skills as required
  • Be able to articulate and assist others in understanding the goals and directions of the project. 
  • Assist the project team in the definition and execution of test plans related to the project.

Monitoring, Quality & Development

  • Assist with monitoring project reporting and assist PMO to report the information required by the executive team
  • Help to maintain and ensure compliance to quality management processes for PMO / Programme works.
  • Ensure interdependencies and risks across PMO / Programmes, the wider business and external organisations are identified and recorded.

Stakeholder Management

  • Motivating others to deliver successful works.
  • Managing stakeholders, taking account of their levels of influence, needs or agendas.
  • Requesting information from business resources and ensuring timely delivery of works.
  • Establishing robust and productive relationships at all levels of the organisation

In addition to the above you will be expected to deliver a number of other reasonable tasks the organisation requests of you to meet the needs of this growing business.


Ideal Candidate Profile

This position will suit a candidate with demonstrated experience of Business Analysis in a health oriented environment and possesses a strong desire for creating value for our company and clients. The candidate will also exhibit a strong capability and willingness to pick up and understand new concepts, especially regarding teleradiology imaging workflow and its related systems. 

We are looking for a skilled, passionate, and collaborative individual to join our growing global team, one who incubates a keen interest in technology that drives medical imaging to ultimately improve patient outcomes.

Essential Experience and Skills

•    Development and documentation of Business requirements, based on customers, users, market intelligence, and team feedback
•    Ability to “sell” project vision and bring others onboard with that vision
•    Contemporary relevant professional experience as a Business Analyst
•    Proven ability to assess and interpret information to formulate recommendations and provide specialist advice to enable the organisation to achieve strategic system outcomes
•    Strong relationship development skills and ability to build strong, collaborative relationships
•    Excellent written and verbal communication skills
•    Flexible attitude and ability to perform under pressure
•    Ability to work across multiple time zones, either on site or remotely
•    Team-building skills with technical and non-technical staff
•    Experience working both independently and in a team-oriented, collaborative environment
•    Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
•    Must be able to learn, understand and apply new technologies
•    Support diverse and inclusive work environment

Desirable Skills

•    Tertiary qualifications in a clinical or technology related discipline
•    Formal Business Analyst qualifications or certifications
•    Working knowledge of JIRA and Confluence
•    Experience in radiology or teleradiology workflows
•    Familiarity with compliance against ISO 27001

Cultural Fit
We are passionate about our organisation and our community. Everyone that works at Everlight is passionate about creating a best-in-class environment, helping our radiologists to save lives. We recognise the criticality of what we do.
We collaborate, we communicate, we share knowledge, we build each other up and we support each other. We share in success and failure. People working here are expected to bring their A-Game, but we recognise that the power of an effective team will always deliver more than the capability of any one individual. 
We employ self-starters that are motivated and motivating. Up and at it early, staying on the ball late. Kicking goals and making things happen. We celebrate diversity and we welcome people from all places and all backgrounds.
Employee engagement is the cornerstone of our organisational culture. This is a high-performance environment, but it’s also a fun place to work. We work hard to ensure this is an enjoyable, considerate, and caring workplace.


ANZ Radiologist Relationship Manager

Job Title: ANZ Radiologist Relationship Manager

Reports to: ANZ Workforce Team Leader

Preferred Hours: 5 Days - Mon-Sun - Core Hours (2 weekends off per month)

Supports: RadCare
            Clinical Directors

Location: Perth, Western Australia

Workplace Type: Hybrid

Please send all applications to: spartos@everlightradiology.com

Direct reports: na

Background:
Everlight Radiology (established in 2006 as Imaging Partners Online) is a global radiology partner providing healthcare professionals with highly responsive, accurate and resource-efficient services to support healthcare professionals and enhance patient care. 

It's never 'after-hours' at Everlight Radiology. Our vision is to make quality radiology globally accessible with ever improving standards of practice.

We operate 24/7, 365 days of the year, delivering more than 45,000 reports each month. 

Purpose: Our purpose is to enable better patient care.

Vision: Our vision is to make quality radiology globally accessible.

Scope of Position:
The primary responsibility of the Relationship Manager is developing and nurturing relationships with radiologists, focusing solely on internal relationships with UK radiologists located across our global network. 

In addition, this role will assist with the scheduling needs for all radiologists being responsible for ensuring the daily workflow runs smoothly and efficiently. 

You will support the Global Workflow Manager by liaising with our Clinical Directors and Radiologists to meet the scheduling and reporting needs of our clients.  

Principal Responsibilities

1.    Account plan development and relationship management
•    Nurturing and maintaining long term relationships with existing radiologists through positive and responsive engagement with regular reviews.
•    Take ownership of a cohort of UK and ANZ qualified radiologists with the objective of increasing their commitments to Everlight and enhancing their experience with the business
•    Identify opportunities for streamline campaigns, services and channels that will lead to an increase in radiologist hours/ productivity.
•    Operating within the approved budget to develop strategies that incentivise and reward radiologists.

2.    Rostering and scheduling 
•    Facilitating and ensuring radiologists are scheduled in accordance with business capacity requirements.
•    Communicating with Radiologists on a regular basis for to fill both baseline and flexible capacity needs.
•    Provide detailed feedback to senior management on capacity deviation issues.
•    Responsible and accountable for the rostering amongst the wider capacity workflow.
•    Assist UKI and ANZ capacity and operations with hypersupport for scheduling on weekends.

3.    Assist with Radiologist payment process 
•    Ensuring timesheets are finalized and validated ahead of weekly export and monthly pay run.
•    Assist with tracking of different shift types to ensure that the right shift is captured in the online rostering system.
•    Monthly and quarterly bonuses are reviewed, entered and processed correctly.

4.    Operate with a high degree of responsibility and professionalism 
•    Maintain a high level of professionalism and accountability.
•    Ensure that communication is always clear throughout all ELR offices, especially between the Operations team, radiologists and clients.
•    Ensure effective communication channels are maintained at all times.
•    Responsible for daily administration tasks undertaken in internal CRM systems.
•    Complete any ad hoc duties requested by senior management from time to time in a timely manner.

Challenges
•    Managing accounts with a diverse range of geographies, personalities and personal preferences. 
•    Operating within a global firm where radiologists operate across a range of international timezones and the ability to manage these relationships effectively with a relationship and commercial outcome focus in mind.
•    Rostering according to changeable and shifting supply and demand.
•    Getting radiologists to commit to working during holiday periods, public holidays etc.

Selection Criteria

Relevant Experience, Qualification and Skills:
•    Experience building trusted personal relationships with specialist doctors
•    Account management/ relationship management and/or roster scheduling experience.
•    Excellent communication and networking skills
•    Relates well to others in a confident and persuasive manner 
•    Adapts and responds well to change managing and coping effectively with setbacks.
•    Works strategically to realise organisational goals.
•    Demonstrates financial awareness through controlled costs management.
•    Accept and tackles demanding goals with enthusiasm with evidence of exceeding and achieving KPI’s.
•    Result focused delivery aligned with client needs and project goals.
•    Ability to focus on account holder needs and satisfaction while monitoring quality and productivity.
•    Strong organisational skills in order to set objectives and plan activities in advance.
•    High attention to detail and able to maintain data entry accurately and efficiently. 
•    Strong knowledge of working with CRM/ Salesforce experience is desirable but not essential.
•    Knowledge and understanding of emergency health care system in Australia, New Zealand and the UK strongly desirable. 

Radiologist Systems Specialist Trainer

Title: Radiologist Systems Specialist Trainer

Location: Remote

Please email all applications to: kweiss@everlightradiology.com

Reports to: RadCare Director – everlearning and Governance

Please Note:
- This role is part time 0.2 FTE/weekend availability
- We welcome previous applicants to reapply

Liaises with: General Manager – RadCare
General Manager - Capacity
Chair Global MLC
Relationship Managers
Credentialing Team
Everlight Recruitment Partners
Medical Leadership Council
Radiologists
Operations

Background:
Everlight Radiology (established in 2006 as Imaging Partners Online) is a global radiology partner providing healthcare professionals with highly responsive, accurate and resource-efficient services to support healthcare professionals and enhance patient care.
It's never 'after-hours' at Everlight Radiology.

We operate 24/7, 365 days of the year, delivering more than 35,000 reports each month.
RadCare is a department within Everlight Radiology that brings together expertise from across the organisation to focus on recruitment, credentialing, quality, clinical and company governance.

1. Principal Accountabilities:
Provide high level technical training to all new radiologists
• Support the onboarding of radiologists by providing training on all technical system including:
- IntelePACS/Inteleviewer
- Powerscribe
- AiDOC
- AWS Connect
- Teams
- Subspecialty reporting software
• Provide upskilling training to current radiologists on the above systems
• Through training have a direct impact on increasing radiologist productivity and retention
• When required, provide on shift systems support to radiologists who are receiving extended mentorship from the MLC (this may be out of hours)
• Understand bespoke reporting requirements for individual radiologists and tailor reporting environment to support

2. Support departmental procedural documentation and Quality Improvement
• Support the creation and development of all documentation to support the Radiologist Systems Specialist Trainer role
• Liaise with IT, ensuring documentation updates in line with systems upgrades and improvements
• Support and lead on the upskilling of other departments in our systems and software
• Maintaining electronic filing (Confluence) for the management of accreditation documentation
• Support the digitization of Everlight’s Information Governance program

3. Everlearning
• Work with the everlearning team to create content for the radiologist cohort focusing on productivity improvements within our systems and software
• Identify skills gaps within the cohort by liaising with the MLC, Relationship Managers and Operations and use that knowledge to inform future everlearning content
• Work with the everlearning team, MLC and Product team on content to support incoming software and systems into the business as well as critical systems upgrades

4. Special Projects
• The undertaking of special projects, as directed by the RadCare Director everlearning and Governance; the objectives of which are to improve the quality and productivity of the Company

Requirements:
• High level technical skills (or willingness to upskill) in:
- Intelepacs
- Powerscribe
- Teams
- AWS Connect
- Others as required
• Strong interpersonal skills
• Communicates effectively and articulately
• Ability to multi-task and work well under pressure
• Identifies problem and solutions easily and quickly
• High computer literacy and ability to learn new systems
• Attention to detail
• Evidence of high work ethic
• Ability to align with the strategic needs of the business
• Understanding of basic medical terminology

Junior Accountant

Title: Junior Accountant
Location: Sydney office, Level 11, 70 Phillip St, Sydney

Reports to: ANZ Financial Controller

Applications to be sent to: mkan@everlightradiology.com

What we’re looking for?
A vibrant and motivated individual who is keen to start a career in Finance within the Healthcare industry. You will be working for one of the leading, and fastest-growing companies in Teleradiology and will be exposed to a learning and development plan which will allow you to progress in your career.

Company:

  • Everlight Radiology is Australia’s leading teleradiology provider, operating in Australia, NZ and UK, with our radiologists located around the globe.
  • The business operates in a fast-paced, technology driven profession in a 24 / 7 ‘follow the sun’ business model.
  • Everlight Radiology is a private equity-backed company, undergoing significant growth in both existing markets and via acquisition.


Team:

  • Working with a team of 5 finance professionals in head office, in collaboration with offshore finance team leads.
  • This role reports to the Financial Controller.

Role:

  • Accounts receivables and active collection of outstanding debtors.
  • Accounts payable, including processing of invoices, supplier invoice management and payment runs and liaising with vendors.
  • Banking duties, including bank reconciliations, applying receipts and payments against sales invoices and vendor invoices respectively. Daily banking transactions posting and cashflow update.
  • Assist the team with the Rad pay process including saving contracts, uploading invoices, and emailing the invoices to radiologists.
  • Manage employee's credit card expenses including uploading a journal to the finance system Posting of journals.
  • Perform month-end tasks such as balance sheet reconciliations including payroll accounts.
  • Support the group's annual financial audit processes including answering audit queries, proving samples and assist with FBT.
  • Support the Financial Controller with adhoc tasks as required.
  • The successful candidate will also be provided training on Medicare (CMBS) coding relating to Teleradiology, to provide assistance and relief to the billing team when required.
  • Other ad-hoc administrative duties when required.


Systems Experience:

  • Intermediate Excel and Word skills
  • Exposure to Financial Force and Sales Force would be advantageous

What you'll need to succeed:
In order to be successful in this role, you will:

  • have a basic level of transactional accounting experience
  • possess the ability to meet deadlines
  • have good attention to detail
  • be a team player and have strong organisational skills
  • be professional in person and have a willingness to learn as well as a hard-working, can-do attitude with a strong determination to succeed
  • have excellent communication skills
  • possess an intermediate level in Excel and Word skills

This role requires a flexible working style, to accommodate global business needs. You will ideally have completed or are currently undertaking an Accounting or Finance related bachelor’s degree. Previous experience in the healthcare industry would be an advantage.

Cloud Infrastructure Engineer

Location: Australia

Type: Full Time Permanent Role

Team Lead: Global Lead – Cloud Architecture & Strategy

Dept. Manager: Global Infrastructure Manager

Purpose of Job: Administration, implementation, and maintenance of Everlight’s public cloud environment IaaS (Infrastructure as a Service) resources. Provide a senior point of technical escalation, knowledge, mentoring, and documentation for our global technical teams.

Applications to be sent to dknott@everlightradiology.com

Company Background
Everlight Radiology is a leading global teleradiology provider – an expert in after-hours and urgent reporting, specialising in emergency radiology.

Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK.

Service Excellence – using state of the art technology to make a difference in the provision of medical services
Quality – an uncompromising client and patient focus
Stringent Turn-around-Times for radiology reports – acting with urgency
Partnering with Hospitals – solving uniquely for the above any time of day but
especially “out-of-hours”
Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback

We care about what we do, we value our employees, and we aim to excel in all aspects of our business.

Key Areas of Responsibility

  • Managing and deploying applications to AWS using Infra-as-code (GitOps)
  • Administration of AWS environments and migrations of applications to AWS
  • Collaborate closely with other teams to ensure consistent architectural alignment (including Networking, Linux, Windows & containers)
  • Provide analysis, response, and resolution to incidents and service requests as escalated by our support team
  • Assist with mentoring technical staff on applied concepts that fall under the role’s responsibilities
  • Assist with creating and maintaining centralised documentation for technical staff (guides and knowledge sharing for designs, system builds, support, administration)
  • Assist with monitoring & alerting cloud systems (deploy, alert, recover)
  • Assist with the management of key vendors and service providers
  • Achieve maximum system uptime and performance through considered design
  • Enforce and support a recurrent update maintenance schedule as applicable (security, features, releases, etc.)
  • Assist with security considerations, implementations, and management thereof

Ideal Candidate Profile
This position will suit a subject matter/DevOps expert in administering public cloud IaaS platforms and their contained services, with 5 years of analytical experience and 2 years of administrative experience. The candidate will exhibit a strong capability and willingness to pick up and understand new concepts, especially regarding teleradiology imaging workflow systems.

We are looking for a skilled, passionate, and collaborative individual to join our growing global team, one who can incubate a keen interest in technology that drives medical imaging to ultimately improve patient outcomes.

Essential Experience and Skills

  • Advanced experience in the design, deployment, and maintenance of production IaaS environments
  • Advanced knowledge and experience with AWS services including but not limited to:
    - Compute - EC2, ECS, Lambda, ELB, Serverless
    - Migration from on-prem to AWS
    - Management – CloudFormation / CDK / Terraform
    - Database & Storage – S3, RDS, DynamoDB, Athena
    - Networking – VPC, Direct Connect
    - Security & Monitoring - IAM, CloudWatch, VPC
    - Source control / CI/CD pipelines
  • Design, implement, and deploy docker containers and their orchestration systems
  • CI/CD pipelines of cloud services and general process automation through scripting (Bash / Python / Node.js)
  • Experience with hybrid infrastructure design, implementation, and maintenance (cloud vs. on-premises)
  • Advanced experience in change and configuration management, including stakeholder engagement and achieving endorsement
  • Deep familiarity with cloud pricing models, efficient resource management, and knowing what designs/systems are most cost-effective within cloud environments
  • An experienced advocate of various open-source software initiatives
  • Experience in designing resilient and scalable systems (fault-tolerance, load- balancing, clustering, et al)
  • Experience in the application of information security practices in the cloud
  • Well-practiced in DevOps framework and methodologies
  • Familiarity with business continuity and disaster recovery techniques
  • Excellent written and verbal communication skills
  • Flexible attitude and ability to perform under pressure
  • A commitment to methodical quality
  • Ability to work well within a small team or independently
  • To have strong problem solving and troubleshooting skills
  • Proactive and self-motivated, using initiative to find and deliver innovative solutions

Desirable Skills
• Experience in SQL Server and database administration
• Experience in Amazon Connect
• Data architecture & best practices in AWS
• Understanding of DICOM and HL7 protocols
• Experience in machine learning and its practical application
• Experience in ISP-level networking (ASNs, iBGP, eBGP, etc.)
• Experience in administering medical imaging environments (PACS)
• Experience in radiology or teleradiology workflows
• Familiarity with compliance against ISO 27001 or HIPAA
• Exposure to ITIL standards and processes

Only direct applications from Australian citizens or permanent residents will be considered.

Operations Coordinator

Title: Operations Coordinator
Location: Brisbane, Sydney, Perth, Melbourne, and Auckland
Job Type: Full Time, Permanent Role

Reports to: Operations Manager
Division:
Operations
Supports:
Radiologists and clients 

Right to work: Due to the extensive training required for this role, we can only accept applications from those with unrestricted rights to work.

Applications to be sent to: JNorman@everlightradiology.com

Company Background 

Everlight Radiology is a global teleradiology group providing critical support to health services and their patients throughout Australia, New Zealand, the UK, and Ireland. Due to ongoing growth in demand, we are expanding our global teams of Operation Coordinators based in Australia and New Zealand. Our multiple, global offices allow us to operate 24/7, 365 days a year – it is never 'after-hours' at Everlight Radiology. We care about what we do, we value our employees, and we aim to excel in all aspects of our business. We are always looking for talented individuals to join us, and we are an equal opportunity employer. We are proud of our diversity and committed to creating an inclusive environment for our people.

Summary of Role

As an Operations Coordinator, you will join a dynamic, diverse, and collaborative team to support our specialist radiologists as they report cases for patients across the globe. You will be part of our highly skilled team of Operations Coordinators supporting radiologists and clients with administrative tasks to deliver quality reports that save lives. We focus on people development, and you will have various opportunities for personal as well as professional growth.

Ideal Candidate Profile

We are currently recruiting for ambitious and motivated Operations Coordinators to join us in Brisbane, Sydney, Perth, Melbourne, and Auckland on a full-time basis. The ideal candidate will be highly organised with customer service experience. You should demonstrate evidence of adaptability, IT proficiency, and strong teamwork. 

You should also have a proven track record of delivering results under pressure and the ability to manage multiple stakeholders and tasks. We are looking for problem solvers, who will never hesitate to roll up their sleeves and get stuck in. If you think you can use your initiative to deliver solutions and assist our clients and radiologists across the world, we want to hear from you.

Key Responsibilities

  • Liaise between clinicians, radiographers, and radiologists based around the world
  • Provide full administrative support to radiologists
  • Support radiologists to report routine and urgent radiology exams by preparing medical transcriptions
  • Provide frontline support to our clients – including doctors and radiographers across the world by ensuring patients’ reports are available to clinicians
  • Maintain patient information
  • Manage various IT systems and troubleshooting when required to avoid delays
 

Essential Requirements:

  • Be able to multitask, remain calm under pressure, and work in a fast-paced environment
  • Be able to work independently as well as being part of a supportive and diverse team
  • Be proactive and able to prioritise and demonstrate a can-do attitude
  • Be organised with the ability to work to deadlines and possess some administration experiences
  • Be able to confidently build and maintain supportive relationships with radiologists, operations colleagues, and clients
  • Be a methodological thinker with attention to detail and a problem solver
  • Be computer literate with intermediate skill levels in Outlook, Word, and Excel
  • Enjoy working with people and want to have fun as part of a team
  • Have strong verbal and written communication skills.

Desirable Requirements:

  • Have knowledge of medical terminology or willingness to learn this
  • Have experience within the healthcare sector or customer service sector.

Additional information

Place of work:

At Everlight Radiology, we value flexibility! We operate on a hybrid working model where you will have the opportunity to work from home as well as from our offices.
In Australia our offices are in Brisbane, Sydney, Perth, and Melbourne and you can work in whichever office is most convenient for you.

Hours:

Your daytime shift patterns will vary across 365 days a year. You will be contracted on 37.5 hours per week, and this could include some weekends and/or public holidays.

Remuneration:

  • Starting salary - $55,000
  • Company pension
  • Other company benefits
IT Support Analyst

Title: IT Support Analyst
Location: London, UK, Sydney, AU
Type: Full Time, Permanent Role

Applications to be sent to: hashraf@everlightradiology.com

Company Background 

Everlight Radiology is a leading global teleradiology provider - an expert in after-hours and urgent reporting, specialising in emergency radiology. Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK. 

  • Service Excellence – using state of the art technology to make a difference in the provision of medical services.
  • Quality – an uncompromising client and patient focus.
  • Stringent Turn-around-Times for radiology reports – acting with urgency.
  • Partnering with Hospitals – solving uniquely for the above any time of day but especially “out-of-hours”.
  • Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback
    We care about what we do, we value our employees, and we aim to excel in all aspects of our business.

Key Areas of Responsibility

  •  Provide support to members of staff internally and to external clients, ensure that incidents and service requests are dealt with in a timely and professional manner.
  •  Answer user inquiries regarding computer software and/or hardware operations to resolve client issues.
  • Troubleshoot Tier 1-3 issues, including Active Directory, Exchange & Application issues (on the job training to be provided).
  • Log all phone calls made to the Service Desk, ensuring that all issues are captured in the Service Desk software.
  • Resolve Client issues including escalation of major hardware and/or software issues or defective products.
  • Adhere to departmental procedures to ensure clients are kept well informed of ticket status and product availability to manage client expectation and ensure overall client satisfaction.
  • Perform other duties as assigned.
  • Ability to work on projects as required.
  • You will need to participate in a seven-day rota, this will include mandatory weekend work.
  • Your shift will start not early then 08:30AM and will finish no later than 10:30PM – This is for London based position in local time.
  • Your shift will start not early then 07:00AM and will finish no later than 08:00PM. This is for Sydney based position in local time.


Ideal Candidate Profile

This position will suit a person with excellent customer service skills. Prior experience in a 24*7 business and a patient critical environment is preferable. The candidate will exhibit a strong capability and willingness to pick up and understand new concepts, especially regarding tele radiology workflows and core IT troubleshooting skills.

We are looking for a skilled, passionate, and collaborative individual to join our growing Global Technology Team. The ideal candidate will have a keen interest in healthcare technology and would be looking to use their experience and knowledge to ultimately improve patient outcomes. Humour, commitment, and a desire to deliver outstanding customer satisfaction is key.

Desirable Skills:

  • Application and Server; support and troubleshooting
  • Familiar with SQL queries
  • AWS Cloud troubleshoot and support
  • Office 365 support
  • Experience with PACS/RIS software and DICOM/HL7 standards.
  • Experience of working with HL7 integration engine (Mirth)
  • Good understanding of the ITIL Framework
  • Ability to write clear documentation
  • Ability to analyse the log files
  • Familiarity with Atlassian tools (Jira, Confluence)
  • Workstation build experience

Beneficial skills:

  • AWS Connect
  • Linux, Active Directory, Windows Server 2012 & above, Exchange Server
  •  SQL Server 2012 & above
  • Previous on-call/shift experience
  • Scripting, firewalls, routers, DNS, file servers, domain servers, print servers, IIS, Office 365

Cultural Fit

We are passionate about our organisation and our community. Everyone that works for Everlight is passionate about creating a best-in-class environment, helping our radiologists to save lives. We recognise the criticality of what we do.

We collaborate, we communicate, we share knowledge, we build each other up and we support each other. We share in both success and failure. People that work here are expected to bring their A-Game, but we recognise that the power of an effective team will always deliver more than the capability of any one individual.

Employee engagement is the cornerstone of our organisational culture. This is a high-performance environment, but it is also a fun place to work. We work hard to ensure this is an enjoyable, considerate, and caring workplace. We recruit on ability, communication and fit.

Radiologist Positions

FRANZCR Diagnostic Radiologists based in Canada

FRANZCR Diagnostic Radiologists in Canada - Teleradiology for ANZ

Location: Ontario

Permanent employment position

Everlight Radiology, the world’s most global teleradiology firm, is growing our team of diagnostic radiologists reporting for our Australian and New Zealand clients from Ontario. Reporting remotely from your home in Ontario, Canada during your normal waking hours you will be :

  • Working remotely from home, providing clinical medical imaging reporting services to patients located in Australia and New Zealand, and any other country where your qualifications may be applicable, including general X-ray, CT and MRI scans at the Service Levels and at the standards set by the Company under its policies, procedures and code of conduct;
  • Using and imparting your expert knowledge of emergency radiology reporting on the other radiologists, to improve and further develop their skills;
  • Working with the other radiologists in a positive and supportive manner;
    Helping develop and facilitate a stronger relationship with all Everlight’s clients;
  • Participating in our world-leading peer review programme to ensure patient safety;
  • Loving the flexibility of reporting hours of your choosing during your normal waking hours;
  • Enjoying our highly evolved systems and processes, purpose-designed to enable our teleradiologists to simply focus on reporting.


Everlight was established and is still lead by radiologists - we understand who you are and what contributes to a satisfying professional experience. We make sure that you can advance your career while improving your own quality of life.

You’ll have all the challenging and interesting cases you are looking for, but with the freedom and flexibility to work on your terms - there is no on-call or overnight work - your roster is agreed with you on an ongoing basis.

Reporting remotely from your home in Ontario during your normal waking hours, mostly early morning starts, you will be in a high-acute workflow dominated by emergency and trauma cases. You will find the work stimulating, our leadership supportive and our standards absolutely top-notch - everything has been designed by radiologists to make sure you are empowered to simply focus on producing the very best reporting you can to ensure patient welfare.

Features and benefits of reporting for Everlight Radiology Australia in Canada:

  • Remuneration is structured as base + piecemeal ranging CAD275,000 to 450,000 - but there is no ceiling
    engagement is full-time at only 63 hrs/fortnight with no oncall and no overnight requirements
  • Everlight can potentially visa-sponsor you to remain in Ontario and cover associated costs
  • Regular RANZCR-compliant in-house CPD events
  • your reporting kit is provided and managed by our global IT team
    a supportive, collegial culture with a strong focus on your safety and professional growth.

To be suitable for this position you will be required to have:

  • Fellowship of the Royal Australian and New Zealand College of Radiology (FRANZCR);
  • Specialist registration in the speciality field of Diagnostic Radiology with the Medical Board of Australia/AHPRA registration + be eligible/hold Vocational Registration in Diagnostic & Interventional Radiology with the Medical Council of New Zealand;
  • The academic standard of medical English language suitable for reporting (essential); 
  • Ideally, hold or have recently held, specialist radiologist position in a public hospital, reporting Emergency and Trauma cases. This is preferred but not essential and we assess all applicants on an individual basis
Saving lives is at the heart of what we do, which is why we work hard to get it right for our radiologists, no matter where they are, so you can deliver the very best of patient care.

To explore how Everlight can help you keep a professional presence in ANZ whilst still earning well and enjoying life in Canada call Trish Hay (NSW business hours please) on +61 432 084 415 or complete this form