The Everlight support teams form the essential connection that brings the world’s best radiologists to patients in need across the world. We strive for quality and consistency in everything that we do, whether it is delivering an urgent report at 5am or essential equipment to a radiologist who’s ready to report.
We are a rapidly growing business which means our people are agile and continually adapting to changes. This can make our work and environment really challenging at times but we balance that with the opportunity to grow our careers and contribute like nowhere else.
We know the impact our work has and go the extra mile because we are compelled to bring the services to more patients in urgent need.
We have regular, quality conversations about development, wellbeing and growth. That’s because we want this to be the place we come to achieve great things and to be at our best. And we support this with an ever-expanding range of initiatives, such as exchange programmes where people have the opportunity to travel to one of our other offices and gain new experiences, connecting people to development opportunities within the business as well as challenging them to lead their own careers and create opportunities for growth.
At Everlight we are welcoming and we work hard at being one team across challenging time zones. In our region we stay connected through our Design Team – the people pulse of the business, our Capacity Council – the workflow pulse of the business, regular business briefings, team meetings, a monthly newsletter and most importantly, informal chat over a great cup of coffee in the kitchen.
Job Title: Radiologist Engagement Manager - ANZ
Location: Perth, Australia
Please note this role is also suitable for candidates based near Sydney, Melbourne, or Brisbane.
Job Type: Hybrid
*Please send all applications to Jo Wang: jwang@everlightradiology.com
Reports to: Radiologist Engagement Director ANZSA
Liaises with: RadCare
– on onboarding and movement of radiologists
Scheduling Coordinators
- advise on available latent capacity
IT Department
– to resolve radiologist IT queries
Credentialling
– to ensure radiologists are credentialed
Operations Team
– to address radiologist workflow concerns
THE COMPANY
Everlight Radiology is a rapidly expanding global teleradiology organization that was founded in Australia in 2006 under the name Imaging Partners Online. In 2015, it rebranded as Everlight Radiology. The company has dual headquarters in Sydney and London and offers a distinctive service that operates non-stop, every day of the year. Everlight supports radiology departments worldwide, including in Australia, New Zealand, the UK, and Ireland, and has facilitated critical patient care for over 1.5 million people in the last year. As the world's fastest-growing teleradiology provider, the company is positioned to experience continued high growth as the demand for radiology services expands.
EVERLIGHT’S STRATEGY
Everlight's well-defined strategy centres on providing essential and scarce radiology reporting capacity to both established and emerging markets. The company places a strong emphasis on ensuring that its globally-distributed and interconnected radiologists operate in the most effective and secure environments, enabling them to deliver the highest possible standard of patient care at all times.
One of Everlight's four key strategic pillars is BEST CAREER, which seeks to enhance the organization's appeal as a preferred workplace for radiologists looking for non-traditional career paths and opportunities for growth.
EVERLIGHT’S CORE VALUES
Quality in everything you do – Quality must be present in a doctor’s work as a professional and committed part of our team. Our doctors are regularly assessed on that quality through appraisals and peer reviews. We mirror this on the non-clinical side by acting as if we were placed under the same scrutiny of our peers and hold ourselves to the highest professional standards.
Focus on the patient – Patients aren’t often seen in radiology, and in teleradiology they are at risk of being invisible. We are also invisible to them. It means we over-compensate so we don’t lose sight of the human impact as a result of our collective work. Act as if the patient were there – as if you were part of a surgical team, built up of doctors and non-doctors, all pulling together to save lives.
Deliver on your promise. – The meaning is two-fold:
Reliability - Healthcare, teleradiology and Everlight are interconnected systems and communities. They work best and are of the highest quality when their connectedness results in reliable outcomes between individuals.
Potential – We want you to be at your best here and to do your best work. We place high value on CONNECT helping us grow and make the most of our potential
SCOPE OF POSITION:
As the Radiologist Engagement Manager (REM), you will report directly to the Regional Radiologist Engagement Director (ANZSA) and be responsible for building enduring relationships with radiologists. This involves understanding their needs, delivering ongoing support, and gathering valuable insights to ensure radiologist success and satisfaction.
To achieve these objectives, you will be responsible for managing a subset of radiologists, deliver on engagement initiatives, and follow best practices in radiologist account management.
The ideal candidate for this role will possess analytical and process-driven skills, high emotional intelligence, and excellent interpersonal skills. Effective collaboration across departments is crucial to ensure that radiologists have a superior experience with Everlight in all interactions and encounters with the company and its users.
MAIN DUTIES/RESPONSIBILITIES
1. Building enduring and successful radiologists relationships that meet the radiologists’ professional needs and maximises capacity for the business
• Managing radiologists in accordance with high, medium and low value tiered account management approach
• Identify and tag radiologists to defined personas
• Assist in new radiologist onboarding; liaising with recruitment for handover at training for the radiologist to ensure radiologists are ready-for-reporting within internal SLAs
• Support the building of local radiologist communities by identifying opportunities for meaningful engagement with Everlight – e.g., through identifying interests in career progression, education etc
2. Adhere to a defined account management framework to ensure maximum radiologist retention
• Build and maintain strong relationships with radiologists, leveraging LAMP (Large Account Management Process) and KAM (Key Account Management) methodologies to provide a high level of customer service and support, including;
a. Creating and maintaining Radiologist account plans
b. Continually engage with radiologists by phone calls / meetings (virtual and/or face to face)
c. Quarterly meetings with radiologists to review productivity, performance and account plans
d. Timely responses to radiologist queries/complaints
e. Acting in radiologists’ best interest to ensure any issues or concerns are resolved
f. Escalate issues and concerns appropriately within the organisation
• Identifying, progressing and closing upselling/cross-selling opportunities across radiologists to increase capacity hours
• Lead on radiologist existing employment/contractor contract upgrades, renewals and negotiations.
3. Taking a data-drive approach to relationship building and maintaining accurate data records within business systems such as the CRM
• Use of Sales Force as the CRM to track engagement and opportunities and to ensure adherence to standardised account management processes.
• Utilise actionable data to monitor radiologist commitment, engagement, and satisfaction levels, and use this information to continuously improve programs and initiatives.
• Gather input and feedback from radiologists, to support the organisations’ gathering of market intelligence and ability to monitor radiologist satisfaction.
4. Working collaboratively across the business with various stakeholders to advocate for the interests of the Radiologist and support delivery of solutions that cultivate radiologist communities
• Providing support to the Radiologist Engagement Director on continuous improvement initiatives to continually enhance the Radiologists’ experience
• Work with other departments to develop and implement communication plans that keep radiologists informed about company updates, networking and educational events
• Attend events and activities that provide value to radiologists, such as continuing education courses, workshops, and networking events (travel required)
SKILLS & EXPERIENCE
Qualifications
Bachelor’s Degree – essential
Skills/Experience
• Account Management
• Contract Negotiations
• A skilled communicator with proven track record in customer/stakeholder relation and engagement
• Ability to multi-task, prioritise, and manage time effectively
• Excellent written skills with high attention to detail including use of MS office suite and ideally SalesForce CRM
• Accountable with the drive to achieve and exceed stakeholder satisfaction.
• Demonstrate a track record in working independently and as part of a team
• You will be articulate with good interpersonal skills, highly organised, autonomous, professional and well presented
• You will be; pro-active, a problem solver, analytical, self-confident, enthusiastic and ambitious
• Experience in dealing with medical professionals
• Understanding of healthcare and the clinical setting
• Telehealth experience – desired
•LAMP/KAM training – desired
Location: Australia
Type: Full Time Permanent Role
Team Lead: Global Lead – Cloud Architecture & Strategy
Dept. Manager: Global Infrastructure Manager
Purpose of Job: Administration, implementation, and maintenance of Everlight’s public cloud environment IaaS (Infrastructure as a Service) resources. Provide a senior point of technical escalation, knowledge, mentoring, and documentation for our global technical teams.
Applications to be sent to dknott@everlightradiology.com
Company Background
Everlight Radiology is a leading global teleradiology provider – an expert in after-hours and urgent reporting, specialising in emergency radiology.
Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK.
• Service Excellence – using state of the art technology to make a difference in the provision of medical services
• Quality – an uncompromising client and patient focus
• Stringent Turn-around-Times for radiology reports – acting with urgency
• Partnering with Hospitals – solving uniquely for the above any time of day but
especially “out-of-hours”
• Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback
We care about what we do, we value our employees, and we aim to excel in all aspects of our business.
Key Areas of Responsibility
Ideal Candidate Profile
This position will suit a subject matter/DevOps expert in administering public cloud IaaS platforms and their contained services, with 5 years of analytical experience and 2 years of administrative experience. The candidate will exhibit a strong capability and willingness to pick up and understand new concepts, especially regarding teleradiology imaging workflow systems.
We are looking for a skilled, passionate, and collaborative individual to join our growing global team, one who can incubate a keen interest in technology that drives medical imaging to ultimately improve patient outcomes.
Essential Experience and Skills
Desirable Skills
• Experience in SQL Server and database administration
• Experience in Amazon Connect
• Data architecture & best practices in AWS
• Understanding of DICOM and HL7 protocols
• Experience in machine learning and its practical application
• Experience in ISP-level networking (ASNs, iBGP, eBGP, etc.)
• Experience in administering medical imaging environments (PACS)
• Experience in radiology or teleradiology workflows
• Familiarity with compliance against ISO 27001 or HIPAA
• Exposure to ITIL standards and processes
Only direct applications from Australian citizens or permanent residents will be considered.
FRANZCR Diagnostic Radiologist
Location: Ontario, Toronto
Work Type: Remote
Language: English
Number of positions: 1
Everlight Radiology Limited, the world’s most global teleradiology firm, is growing our team of diagnostic radiologists reporting for our Australian and New Zealand clients from Ontario. Saving lives is at the heart of what we do, which is why we work hard to get it right for our radiologists, no matter where they are, so you can deliver the very best of patient care. Everlight’s experienced FRANZCR Diagnostic Radiologists are located around the world ready to provide thorough, high-quality reporting within minutes of receiving a patient’s medical imaging. 24 hours a day, 7 days a week, 365 days a year. With the support of advanced technology, we work with hospitals and clinics in Australia and New Zealand to provide urgent after-hours emergency and trauma reporting as well as routine, overflow and backlog reporting. This leads to a better clinical practice for staff – and a quicker, more thorough diagnosis for patients.
We are seeking a FRANZCR Diagnostic Radiologist who will report to Everlight’s Australian and New Zealand clients, remotely from the Greater Toronto Area in Ontario.
Responsibilities will include but are not limited to:
• Working remotely from home, providing clinical medical imaging reporting services to patients located in Australia and New Zealand, and any other country (where your qualifications may be applicable, including general X-ray, CT and MRI scans at the Service Levels and at the standards set by the Company under its policies, procedures and code of conduct;
• Using and imparting your expert knowledge of emergency radiology reporting on the other radiologists, to improve and further develop their skills;
• Working with the other radiologists in a positive and supportive manner;
Helping develop and facilitate a stronger relationship with all Everlight’s clients;
• Participating in our world-leading peer review programme to ensure patient safety;
• Loving the flexibility of reporting hours of your choosing during your normal waking hours;
• Enjoying our highly evolved systems and processes, purpose-designed to enable our teleradiologists to simply focus on reporting.
Everlight was established and is still lead by radiologists - we understand who you are and what contributes to a satisfying professional experience. We make sure that you can advance your career while improving your own quality of life.
You’ll have all the challenging and interesting cases you are looking for, but with the freedom and flexibility to work on your terms - there is no on-call or overnight work - your roster is agreed with you on an ongoing basis.
Reporting remotely from your home in Ontario during your normal waking hours, mostly early morning starts, you will be in a high-acute workflow dominated by emergency and trauma cases. You will find the work stimulating, our leadership supportive and our standards absolutely top-notch - everything has been designed by radiologists to make sure you are empowered to simply focus on producing the very best reporting you can to ensure patient welfare.
Salary range: Remuneration is structured as base salary + piecemeal ranging CAD275,000 to CAD 450,000
Compensation and Benefits:
• Remuneration is structured as base salary + piecemeal ranging CAD275,000 to CAD 450,000 - but there is no ceiling engagement is full-time at only 63 hrs/fortnight with no oncall and no overnight requirements
• Everlight can potentially visa-sponsor you to remain in Ontario and cover associated costs
• Regular RANZCR-compliant in-house CPD events
• your reporting kit is provided and managed by our global IT team
• You will be part of a supportive, collegial culture with a strong focus on your safety and professional growth
Qualifications: To be suitable for this position you will be required to have:
• Fellowship of the Royal Australian and New Zealand College of Radiology (FRANZCR);
• Specialist registration in the speciality field of Diagnostic Radiology with the Medical Board of Australia/AHPRA registration + be eligible/hold Vocational Registration in Diagnostic & Interventional Radiology with the Medical Council of New Zealand;
• The academic standard of medical English language suitable for reporting (essential);
• Ideally, hold or have recently held, specialist radiologist position in a public hospital, reporting Emergency and Trauma cases. This is preferred but not essential and we assess all applicants on an individual basis
Contact and how to apply:
To explore how Everlight can help you keep a professional presence in ANZ whilst still earning well and enjoying life in Canada call Trish Hay (NSW business hours please) on +61 432 084 415 or complete this form
Sydney, Australia
L11, 70 Phillip Street,
Sydney NSW 2000
(02) 9215 1900
Auckland, New Zealand
5 Arawa Street,
Grafton, Auckland 1023
0800 001 430
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