Location: Australia

Type: Full Time Permanent Role

Team Lead: Global Lead – Cloud Architecture & Strategy

Dept. Manager: Global Infrastructure Manager

Purpose of Job: Administration, implementation, and maintenance of Everlight’s public cloud environment IaaS (Infrastructure as a Service) resources. Provide a senior point of technical escalation, knowledge, mentoring, and documentation for our global technical teams.

Applications to be sent to dknott@everlightradiology.com

Company Background
Everlight Radiology is a leading global teleradiology provider – an expert in after-hours and urgent reporting, specialising in emergency radiology.

Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK.

• Service Excellence – using state of the art technology to make a difference in the provision of medical services
• Quality – an uncompromising client and patient focus
• Stringent Turn-around-Times for radiology reports – acting with urgency
• Partnering with Hospitals – solving uniquely for the above any time of day but
especially “out-of-hours”
• Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback

We care about what we do, we value our employees, and we aim to excel in all aspects of our business.

Key Areas of Responsibility

• Managing and deploying applications to AWS using Infra-as-code (GitOps)
• Administration of AWS environments and migrations of applications to AWS
• Collaborate closely with other teams to ensure consistent architectural alignment (including Networking, Linux, Windows & containers)
• Provide analysis, response, and resolution to incidents and service requests as escalated by our support team
• Assist with mentoring technical staff on applied concepts that fall under the role’s responsibilities
• Assist with creating and maintaining centralised documentation for technical staff (guides and knowledge sharing for designs, system builds, support, administration)
• Assist with monitoring & alerting cloud systems (deploy, alert, recover)
• Assist with the management of key vendors and service providers
• Achieve maximum system uptime and performance through considered design
• Enforce and support a recurrent update maintenance schedule as applicable (security, features, releases, etc.)
• Assist with security considerations, implementations, and management thereof
  
  

Ideal Candidate Profile
This position will suit a subject matter/DevOps expert in administering public cloud IaaS platforms and their contained services, with 5 years of analytical experience and 2 years of administrative experience. The candidate will exhibit a strong capability and willingness to pick up and understand new concepts, especially regarding teleradiology imaging workflow systems.

We are looking for a skilled, passionate, and collaborative individual to join our growing global team, one who can incubate a keen interest in technology that drives medical imaging to ultimately improve patient outcomes.

Essential Experience and Skills

• Advanced experience in the design, deployment, and maintenance of production IaaS environments
• Advanced knowledge and experience with AWS services including but not limited to:
  - Compute - EC2, ECS, Lambda, ELB, Serverless
  - Migration from on-prem to AWS
  - Management – CloudFormation / CDK / Terraform
  - Database & Storage – S3, RDS, DynamoDB, Athena
  - Networking – VPC, Direct Connect
  - Security & Monitoring - IAM, CloudWatch, VPC
  - Source control / CI/CD pipelines
• Design, implement, and deploy docker containers and their orchestration systems
• CI/CD pipelines of cloud services and general process automation through scripting (Bash / Python / Node.js)
• Experience with hybrid infrastructure design, implementation, and maintenance (cloud vs. on-premises)
• Advanced experience in change and configuration management, including stakeholder engagement and achieving endorsement
• Deep familiarity with cloud pricing models, efficient resource management, and knowing what designs/systems are most cost-effective within cloud environments
• An experienced advocate of various open-source software initiatives
• Experience in designing resilient and scalable systems (fault-tolerance, load- balancing, clustering, et al)
• Experience in the application of information security practices in the cloud
• Well-practiced in DevOps framework and methodologies
• Familiarity with business continuity and disaster recovery techniques
• Excellent written and verbal communication skills
• Flexible attitude and ability to perform under pressure
• A commitment to methodical quality
• Ability to work well within a small team or independently
• To have strong problem solving and troubleshooting skills
• Proactive and self-motivated, using initiative to find and deliver innovative solutions

Desirable Skills
• Experience in SQL Server and database administration
• Experience in Amazon Connect
• Data architecture & best practices in AWS
• Understanding of DICOM and HL7 protocols
• Experience in machine learning and its practical application
• Experience in ISP-level networking (ASNs, iBGP, eBGP, etc.)
• Experience in administering medical imaging environments (PACS)
• Experience in radiology or teleradiology workflows
• Familiarity with compliance against ISO 27001 or HIPAA
• Exposure to ITIL standards and processes

Only direct applications from Australian citizens or permanent residents will be considered.

Title: Operations Coordinator
Location: Brisbane, Sydney, Perth, Melbourne, and Auckland
Job Type: Full Time, Permanent Role

Reports to: Operations Manager
Division: Operations
Supports: Radiologists and clients 

Right to work: Due to the extensive training required for this role, we can only accept applications from those with unrestricted rights to work.

Applications to be sent to: EBratby@everlightradiology.com

Company Background 

Everlight Radiology is a global teleradiology group providing critical support to health services and their patients throughout Australia, New Zealand, the UK, and Ireland. Due to ongoing growth in demand, we are expanding our global teams of Operation Coordinators based in Australia and New Zealand. Our multiple, global offices allow us to operate 24/7, 365 days a year – it is never 'after-hours' at Everlight Radiology. We care about what we do, we value our employees, and we aim to excel in all aspects of our business. We are always looking for talented individuals to join us, and we are an equal opportunity employer. We are proud of our diversity and committed to creating an inclusive environment for our people.

Summary of Role

As an Operations Coordinator, you will join a dynamic, diverse, and collaborative team to support our specialist radiologists as they report cases for patients across the globe. You will be part of our highly skilled team of Operations Coordinators supporting radiologists and clients with administrative tasks to deliver quality reports that save lives. We focus on people development, and you will have various opportunities for personal as well as professional growth.

Ideal Candidate Profile

We are currently recruiting for ambitious and motivated Operations Coordinators to join us in Brisbane, Sydney, Perth, Melbourne, and Auckland on a full-time basis. The ideal candidate will be highly organised with customer service experience. You should demonstrate evidence of adaptability, IT proficiency, and strong teamwork. 

You should also have a proven track record of delivering results under pressure and the ability to manage multiple stakeholders and tasks. We are looking for problem solvers, who will never hesitate to roll up their sleeves and get stuck in. If you think you can use your initiative to deliver solutions and assist our clients and radiologists across the world, we want to hear from you.

Key Responsibilities

• Liaise between clinicians, radiographers, and radiologists based around the world
• Provide full administrative support to radiologists
• Support radiologists to report routine and urgent radiology exams by preparing medical transcriptions
• Provide frontline support to our clients – including doctors and radiographers across the world by ensuring patients’ reports are available to clinicians
• Maintain patient information
• Manage various IT systems and troubleshooting when required to avoid delays

Essential Requirements:

• Be able to multitask, remain calm under pressure, and work in a fast-paced environment
• Be able to work independently as well as being part of a supportive and diverse team
• Be proactive and able to prioritise and demonstrate a can-do attitude
• Be organised with the ability to work to deadlines and possess some administration experiences
• Be able to confidently build and maintain supportive relationships with radiologists, operations colleagues, and clients
• Be a methodological thinker with attention to detail and a problem solver
• Be computer literate with intermediate skill levels in Outlook, Word, and Excel
• Enjoy working with people and want to have fun as part of a team
• Have strong verbal and written communication skills.

Desirable Requirements:

• Have knowledge of medical terminology or willingness to learn this
• Have experience within the healthcare sector or customer service sector.

Additional information

Place of work:

At Everlight Radiology, we value flexibility! We operate on a hybrid working model where you will have the opportunity to work from home as well as from our offices.
In Australia our offices are in Brisbane, Sydney, Perth, and Melbourne and you can work in whichever office is most convenient for you.

Hours:

Your daytime shift patterns will vary across 365 days a year. You will be contracted on 37.5 hours per week, and this could include some weekends and/or public holidays.

Remuneration:

• Starting salary - $55,000
• Company pension
• Other company benefits

Title: IT Support Analyst
Location: London / Sydney
Type: Full Time Permanent Role

Applications to be sent to: hashraf@everlightradiology.com

Company Background 

Everlight Radiology is a leading global teleradiology provider - an expert in after-hours and urgent reporting, specialising in emergency radiology. Everlight’s round-the-clock radiology reporting services means there are hundreds of radiologists working in locations around the world and we are servicing clients across Australia, New Zealand, and the UK. 

• Service Excellence – using state of the art technology to make a difference in the provision of medical services.
• Quality – an uncompromising client and patient focus.
• Stringent Turn-around-Times for radiology reports – acting with urgency.
• Partnering with Hospitals – solving uniquely for the above any time of day but especially “out-of-hours”.
• Managing Client Relations – focus on clients, building relationships, and prompt response to client feedback
  We care about what we do, we value our employees, and we aim to excel in all aspects of our business.

Key Areas of Responsibility

•  Provide support to members of staff internally and to external clients, ensure that incidents and service requests are dealt with in a timely and professional manner.
•  Answer user inquiries regarding computer software and/or hardware operations to resolve client issues.
• Troubleshoot Tier 1-3 issues, including Active Directory, Exchange & Application issues (on the job training to be provided).
• Log all phone calls made to the Service Desk, ensuring that all issues are captured in the Service Desk software.
• Resolve Client issues including escalation of major hardware and/or software issues or defective products.
• Adhere to departmental procedures to ensure clients are kept well informed of ticket status and product availability to manage client expectation and ensure overall client satisfaction.
• Perform other duties as assigned.
• Ability to work on projects as required.
• You will need to participate in a seven-day rota, this will include mandatory weekend work.
• Your shift will start not early then 08:30AM and will finish no later than 10:30PM – This is for London based position in local time.
• Your shift will start not early then 07:00AM and will finish no later than 08:00PM. This is for Sydney based position in local time.

Ideal Candidate Profile

This position will suit a person with excellent customer service skills. Prior experience in a 24*7 business and a patient critical environment is preferable. The candidate will exhibit a strong capability and willingness to pick up and understand new concepts, especially regarding tele radiology workflows and core IT troubleshooting skills.

We are looking for a skilled, passionate, and collaborative individual to join our growing Global Technology Team. The ideal candidate will have a keen interest in healthcare technology and would be looking to use their experience and knowledge to ultimately improve patient outcomes. Humour, commitment, and a desire to deliver outstanding customer satisfaction is key.

Desirable Skills:

• Application and Server; support and troubleshooting
• Familiar with SQL queries
• AWS Cloud troubleshoot and support
• Office 365 support
• Experience with PACS/RIS software and DICOM/HL7 standards.
• Experience of working with HL7 integration engine (Mirth)
• Good understanding of the ITIL Framework
• Ability to write clear documentation
• Ability to analyse the log files
• Familiarity with Atlassian tools (Jira, Confluence)
• Workstation build experience

Beneficial skills:

• AWS Connect
• Linux, Active Directory, Windows Server 2012 & above, Exchange Server
•  SQL Server 2012 & above
• Previous on-call/shift experience
• Scripting, firewalls, routers, DNS, file servers, domain servers, print servers, IIS, Office 365

Cultural Fit

We are passionate about our organisation and our community. Everyone that works for Everlight is passionate about creating a best-in-class environment, helping our radiologists to save lives. We recognise the criticality of what we do.

We collaborate, we communicate, we share knowledge, we build each other up and we support each other. We share in both success and failure. People that work here are expected to bring their A-Game, but we recognise that the power of an effective team will always deliver more than the capability of any one individual.

Employee engagement is the cornerstone of our organisational culture. This is a high-performance environment, but it is also a fun place to work. We work hard to ensure this is an enjoyable, considerate, and caring workplace. We recruit on ability, communication and fit.

Title: Senior Medical Coder
Location: Sydney office, Level 11, 70 Phillip St, Sydney

Reports to: ANZ Financial Controller
Liaises with: Finance Teams, ANZ and UKI, Payroll/HR teams, BI team
Direct reports: Casual billing coder

Applications to be sent to: mkan@everlightradiology.com

Company Background 

Everlight Radiology (established in 2006 as Imaging Partners Online) is a global radiology partner providing round the clock critical radiology services, including urgent after-hours or urgent daytime reporting, routine, or backlog reporting, to client hospitals and healthcare organizations globally.

It is never 'after-hours' at Everlight Radiology. We operate 24/7, 365 days of the year, delivering more than 70,000 reports each month (July 2021). Everlight is committed to excellence, is customer focused, provides customized IT solutions, reporting is actioned by highly skilled accredited radiologists in rapid turnaround times.

Scope of Position:

• The Medical Coder role sits within Finance team and is accountable to the Regional Financial Controller ANZ.
• The role is responsible in applying accurate, timely and efficient medical coding services for Everlight Radiology’s Australian and New Zealand clients.
• The Medical Coder is responsible for ensuring cases are coded according to the Medicare Diagnostic Imaging Services category.
• This position will also oversee and mentor a casual billing coder and have ultimate responsibility for ensuring worklists are always maintained at reasonable levels in order to meet deadlines.
• The Medical Coder will perform his/her duties using a built-for-purpose system called the ‘Middleware Billing Coding System’. They will be required to refer to client referrals, Radiologists diagnostic reports and on some occasions review images to decide on the Medicare items associated to each study.
• The Medical Coder will be proficient in medical terminology and hold relevant certifications in Medical Coding. Attention to detail is paramount in this role to ensure Medicare item identification is always applied consistently and accurately. Exposure to Medicare coding under Diagnostic Imaging will be highly preferred.
• Everlight Radiology’s coding requirements for New Zealand are based on a pre-defined region rules-set. The Medical Coder will be required to learn these rules to code NZ cases.
• The Medical Coder will be required to make sound judgements on coding where inconsistent or incomplete access to information is provided.
• The Medical Coder will work closely with the Finance team to ensure cases are coded within required deadlines to deliver on two billing periods within the month, as well as month-end reporting purposes. Some after-hours work will be required in order to ensure deadlines are met.
• This position will also be responsible for investigating client queries and preparing credit notes for incorrect billings, as well as assisting with Radiologists queries where coding is concerned.
• Additional responsibilities in relation to data investigations/reconciliations and Radiologist pay processes will be expected from this role.
• This is a full-time role requiring 5 days of commitment per week.

Principal Accountabilities:
1. Ensuring Timely and Efficient Operational Aspects of Billing Coding
1.1 To ensure that all data processed through RIS (Radiology Information System) [per Accession] is suitably categorised according to a modality type CR, CT, MR, US, NM, or PT
1.2 To ensure that all accessions are categorised to relevant Australian Medicare Benefits Schedule under the Diagnostic Imaging Services rules
1.3 To read and review all studies to ensure that all accessions are correctly reported
1.4 To ensure oncology reporting is correctly identified according to business protocols.
1.5 To review all complex studies CTC, prostrates, angiograms, dual and triple phases and follow ups on oncology to ensure they are correctly tagged
1.6 To understand medical terminology to categorise and assist with daily coding
1.7 To ensure that all accessions have a study description [no gaps]
1.8 To respond to radiologist queries regarding region counts and study descriptions
1.9 Be mindful when coding and make recommendations for improvement where required
1.10 Be mindful of the impact that coding has on customer billings and Radiologist remuneration and ensuring accuracy is of the utmost importance
1.11 To ensure that all data is coded within month end timelines, and all completed by WD+1
1.12 To update and maintain process documentation in a timely fashion
1.13 To work closely with finance to ensure that coding is reported within required deadlines. Flexibility will be needed to hit deadlines.
1.14 Daily data integrity checks - reviewing pre-check reports and dealing with exceptions as required
1.15 Sample checking of Machine Learning coded studies weekly.
1.16 Working with IT and Finance teams to run billing processes bi-monthly once coding is complete
1.17 Investigating customer queries and raising credit notes where required
1.18 Updating TM1 (Everlight’s business intelligence system) with revenue adjustments
1.19 Taking up manual payments for Radiologists where applicable
1.20 Month-end tasks: Entering manual payments for unpaid trauma reviews and notified addendum payments before the commencement of Rad pay
1.21 Completing 1st day of the month studies to facilitate Rad pay
1.22 Annual Medicare item number and fee reviews and updates
1.23 Regular machine learning data reviews to propose coding automation of specified item numbers (business logic assumptions may also need to be applied therefore thorough understanding of systems and processes will be required to ensure automations are accurate)
1.24 Data collation during annual financial audits

2. General Payroll Concerns and Assistance to Financial and Account Matters
2.1 Assist the Chief Financial Officer, the Regional Financial Controller ANZ and the Financial Controller UKI on special projects relating to the Finance team, as and when required.
2.2 Support and ensure the Finance team to meet daily, weekly, and monthly priorities, as and when required.
2.3 Assist the compilation of data required by the BI Manager for Board Reporting each month end.


What you'll need to succeed:

• 5 years + experience as a medical/clinical coder or similar role
• Strong communication skills, dealing with doctors, managers and employees
• Possess the ability to meet deadlines
• Attention to detail and always maintaining quality in your work
• Ability to maintain enthusiasm and dedication to your work given the monotonous nature of daily coding
• Be a team player with strong organizational skills
• Good analytical and problem-solving skills especially in relation to identifying data integrity issues
• Be a professional in person and have a willingness to learn as well as a hardworking, can-do attitude with a strong determination to succeed
• Possess intermediate level in Excel and Word skills
• Experience in the medical industry required

FRANZCR Diagnostic Radiologists in Canada - Teleradiology for ANZ

Location: Ontario

Permanent employment position

Everlight Radiology, the world’s most global teleradiology firm, is growing our team of diagnostic radiologists reporting for our Australian and New Zealand clients from Ontario. Reporting remotely from your home in Ontario, Canada during your normal waking hours you will be :

• Working remotely from home, providing clinical medical imaging reporting services to patients located in Australia and New Zealand, and any other country where your qualifications may be applicable, including general X-ray, CT and MRI scans at the Service Levels and at the standards set by the Company under its policies, procedures and code of conduct;
• Using and imparting your expert knowledge of emergency radiology reporting on the other radiologists, to improve and further develop their skills;
• Working with the other radiologists in a positive and supportive manner;
  Helping develop and facilitate a stronger relationship with all Everlight’s clients;
• Participating in our world-leading peer review programme to ensure patient safety;
• Loving the flexibility of reporting hours of your choosing during your normal waking hours;
• Enjoying our highly evolved systems and processes, purpose-designed to enable our teleradiologists to simply focus on reporting.

Everlight was established and is still lead by radiologists - we understand who you are and what contributes to a satisfying professional experience. We make sure that you can advance your career while improving your own quality of life.

You’ll have all the challenging and interesting cases you are looking for, but with the freedom and flexibility to work on your terms - there is no on-call or overnight work - your roster is agreed with you on an ongoing basis.

Reporting remotely from your home in Ontario during your normal waking hours, mostly early morning starts, you will be in a high-acute workflow dominated by emergency and trauma cases. You will find the work stimulating, our leadership supportive and our standards absolutely top-notch - everything has been designed by radiologists to make sure you are empowered to simply focus on producing the very best reporting you can to ensure patient welfare.

Features and benefits of reporting for Everlight Radiology Australia in Canada:

• Remuneration is structured as base + piecemeal ranging CAD275,000 to 450,000 - but there is no ceiling
  engagement is full-time at only 63 hrs/fortnight with no oncall and no overnight requirements
• Everlight can potentially visa-sponsor you to remain in Ontario and cover associated costs
• Regular RANZCR-compliant in-house CPD events
• your reporting kit is provided and managed by our global IT team
  a supportive, collegial culture with a strong focus on your safety and professional growth.

To be suitable for this position you will be required to have:

• Fellowship of the Royal Australian and New Zealand College of Radiology (FRANZCR);
• Specialist registration in the speciality field of Diagnostic Radiology with the Medical Board of Australia/AHPRA registration + be eligible/hold Vocational Registration in Diagnostic & Interventional Radiology with the Medical Council of New Zealand;
• The academic standard of medical English language suitable for reporting (essential); 
• Ideally, hold or have recently held, specialist radiologist position in a public hospital, reporting Emergency and Trauma cases. This is preferred but not essential and we assess all applicants on an individual basis

Saving lives is at the heart of what we do, which is why we work hard to get it right for our radiologists, no matter where they are, so you can deliver the very best of patient care.

To explore how Everlight can help you keep a professional presence in ANZ whilst still earning well and enjoying life in Canada call Trish Hay (NSW business hours please) on +61 432 084 415 or complete this form